_{11th July, 2025}

About Oncall Language Services
With over 40 years of experience, Oncall is a global leader in language services, supporting over 4,000 interpreters and translators across 230+ languages. Our mission is to bridge communication gaps and deliver innovative, responsive, and high-quality language solutions to our clients.

The Opportunity
We are looking for an Interpreter & Client Services Liaison Officer (full-time) to join our South Melbourne office. This newly shared role sits at the intersection of our Interpreter Relations and Client Services teams. As the Interpreter & Client Services Liaison Officer, you will play a key part in enhancing operational effectiveness by providing consistent, high-quality support across feedback management, case resolution, and administrative coordination. In this role, you will be:

• Managing the end-to-end feedback process — intake, investigation, documentation, and resolution
• Monitoring team inboxes, triaging enquiries, and escalating as needed
• Tracking and ensuring KPIs are met for feedback response and resolution
• Supporting special projects and administrative tasks for both teams
• Providing regular reporting on trends and performance
• Supporting team coordination and adapting to changing priorities  

What we’re looking for
We’re seeking a motivated, adaptable team player who can work both independently and collaboratively. You will demonstrate:

• Strong administrative skills and attention to detail
• Experience in case management, feedback investigation, and report writing
• Sound analytical and problem-solving abilities
• Excellent communication skills — comfortable handling challenging conversations
• Ability to manage competing priorities across multiple teams
• Proficiency with Microsoft Office and familiarity with case management systems
• Previous experience in client services or interpreter support (desirable)
• An open, collaborative approach and a positive attitude

  
Why Join Oncall:

• Impactful Work: Contribute to an organization that plays a vital role in bridging language gaps across Australia.
• A Supportive & Inclusive Culture: Work alongside a collaborative, innovative, and diverse team.
• Strong Community Focus: Be part of an organization committed to social responsibility.
• Exciting Career Growth: Join an industry leader with opportunities to develop and grow.

  
Interested? Apply Now!
To apply for the role, please click the ‘Apply’ button and follow the prompts. Please include your CV and a brief cover letter expressing your motivation and key attributes for the role.
You must have the right to live and work in Australia to apply for this job.
  
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  

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