_{14th April, 2025}

The opportunity:

Are you passionate about delivering exceptional customer service and leading a dynamic team in a vibrant resort setting? Join us as the Front of House Team Leader and play a pivotal role in creating memorable experiences for our guests and staff our Mt Baw Baw’s food and beverage venues.

Reporting to the Head of Visitor Experience, you'll team up with the Chef to ensure everything runs smoothly at Mt Baw Baw’s food & beverage venues. You'll be the maestro orchestrating a symphony of collaboration with the Food and Beverage team and other departments to plan, coordinate, and deliver events that wow our guests. Your leadership will be the secret ingredient that brings together stellar administrative, financial, and operational results. Get ready to make magic happen!

Nestled only 2.5 hours from the heart of Melbourne, Mt Baw Baw is Melbourne’s closest downhill ski, snowboard, toboggan, and snow play resort. Working in this unique alpine environment means that when you’re not providing excellent service to our guests, you can enjoy the slopes yourself!

Key Responsibilities:

• Manage Mt Baw Baw Food and Beverage venues and ensure an exceptional level of customer service, including responding to guest enquiries.
• Work closely with the Chef to measurably drive sales growth and meet and/ or exceed agreed profitability margins for Food and Beverage products and services. 
• Provide coaching, training and support to all new Front of House incumbents including food safety, customer service, cleanliness, merchandising and Standard Operating Procedures. 
• Lead by example to develop a positive team culture that is focused on ensuring excellent service delivery is provided to all visitors across food and beverage outlets.  
• Provide an accurate and timely report of the monthly stocktake.  
• Order stock ensuring appropriate stock levels to minimise wastage. 
• Assist in the recruitment of new team. 
• Supervise the Hospitality Officers to undertake Front of House administration, including shift management and overtime, and ensure accurate Front of House cash and EFTPOS reconciliations of merchandise, food and beverage sales, and other sales.  
• Ensure Front of House equipment is kept in working order and maintained/ serviced as required, including reporting incidents and maintenance required.
• Assist with the preparation, serving, presentation, and delivery of food and refreshments in accordance with the Food Safety Program (FSP). 
• Ensure security of the venue to ensure closing procedures are implemented.  
• Ensure that all staff, guests and stakeholders observe statutory regulations within venue, by enforcing the Responsible Service of Alcohol and Liquor Licence conditions as required.  

 What amazing skills and experience will score you this role? 

• Minimum 3 years’ experience managing a Front of House team at a food venue, events/ function venue, or similar. 
• Victorian Responsible Service of Alcohol Certificate (RSA) 
• Victorian Supervisor Food Handling Certificate   
• Excellent communication and interpersonal skills
• Team leader skills that demonstrate the ability to lead and coordinate the performance of a group of people so that, collectively, they deliver on agreed outcomes. 
• Ability to think laterally and solve problems.
• Understand relevant food and beverage laws, regulations, policies, and procedures.

The successful candidate will be required to:

• Have full Australian working rights. International applicants are required to obtain their own visa with valid Australian work rights.
• Currently hold or be willing to obtain a Victorian Working with Children Check – Employee type
• Have an Australian drivers licence (Victorian licence preferred) 
• Satisfactorily pass a police check and random drug & alcohol tests.
• Available to work weekends and school holidays.
• Available from 10 May to 30 September (or the declared snow season)

Need more details? For a full list of the key responsibilities and performances indicators please contact careers@alpineresorts.vic.gov.au  
  
Location: Mt Baw Baw Alpine Resort, Victoria
  
Salary Range: $47.18 p/h including casual loading
  
How to apply: 
If you have the skills and experience listed above and are keen to experience a season of working at the snow, click on "Apply" and upload your resume, qualifications and cover letter, sharing with us your suitability for the role.
  
Close Date: Monday, 28 April 2025
  
We recruit as we go, so don’t delay submitting your application. Shortlisted candidates will be contacted. 

*Staff accommodation is available on resort for the successful applicant.
  
Who will you be working for? 
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs. 
  
For more information, visit the website: 
 www.alpineresorts.vic.gov.au or www.mountbawbaw.com.au
  
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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