_{18th June, 2026}

About the Role
As the Client Engagement Manager, you’ll lead the delivery of exceptional client experiences across the full journey from first contact through onboarding and ongoing engagement. You’ll be responsible for driving engagement strategies that strengthen relationships, improve service delivery, and support organisational growth.
This is a key leadership role within our Brand, Experience and Community function, where you’ll oversee a team of Client Liaison Team Leaders and work closely with internal and external stakeholders to enhance client outcomes and community impact.
  
This is a permanent full-time position with 75 hours per fortnight, which will be located in Wilson, WA 6107.
  
Key Responsibilities

• Lead and develop a high-performing client engagement team
• Design and implement strategies to enhance client satisfaction and service delivery
• Drive growth across NDIS, Aged Care and fee-for-service programs
• Monitor pipeline performance, conversions, and client acquisition metrics
• Strengthen client relationships and manage feedback, complaints, and continuous improvement initiatives
• Ensure compliance with NDIS and Aged Care Quality Standards
• Collaborate with internal teams and external partners to improve service access and delivery
• Provide insights and reporting on engagement performance and trends

Must-haves

• Proven leadership experience in disability services, health, or a similar sector
• Strong understanding of NDIS and/or Aged Care systems
• Experience in client engagement, service delivery, or business development
• Demonstrated ability to lead teams, build capability, and drive performance
• Strong analytical, problem-solving, and communication skills
• Experience managing client pipelines, waitlists, and performance metrics

Why You’ll Love Working Here
At MSWA, we’re driven by our purpose of empowering people to live a life without limits. You’ll be part of a passionate team that genuinely makes a difference, delivering meaningful outcomes for clients, families, and the community every day.
  
Ready to make a difference?
Apply now and help shape exceptional client experiences that truly matter.
For any questions, please contact people@mswa.org.au

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