_{11th February, 2026}

Join MSWA’s Largest Lottery Campaign as a Customer Service Representative

Are you a customer service, sales, or fundraising superstar? Ready to be part of one of WA’s biggest and most impactful campaigns? MSWA is expanding our dynamic contact centre team, and we’re looking for enthusiastic individuals to help us deliver incredible results.

This is a casual opportunity based at our Belmont Office. Working hours are flexible, with shifts available from either 9:00am to 5:00pm or 10:00am to 6:00pm, Monday to Friday. Part‑time contracts will also be considered, subject to operational requirements.
  
What you'll be doing 

•  Promoting MSWA’s lottery products and encouraging donations
• Taking inbound sales and service calls
•  Making outbound calls for sales, updates and retention calls
•  Hitting sales targets and celebrating team wins
•  Solving problems and making customers feel valued
•  Keeping accurate records and staying sharp with ongoing training

About you 

• You love engaging with people and have experience in customer service, sales, or fundraising (experience in lottery ticket sales is a plus!).
• Comfortable using computer systems and quickly adapting to new tools.
• You’re motivated to meet or exceed sales targets and help us raise funds for a meaningful cause.
• NDIS Clearance: You’ll need to have NDIS clearance or be willing to obtain it.

Why MSWA

• Convenient Belmont Location: Easy access
• Career Growth: MSWA values its employees and offers a great opportunity for career progression.
• Salary packaging: As a not-for-profit organisation, we offer generous salary packaging options—currently up to $18,500 can be packaged to cover living expenses, mortgage payments, or car leasing, meaning you pay less tax on your income.
• Meaningful work: Above all, you’ll be part of MSWA’s purpose to empower Western Australians living with neurological conditions to live their best lives.
• Other Benefits: We also offer generous leave policies, discounts with major retailers, and the opportunity to do challenging and rewarding work every day.

  
Sound Good? Here’s What Happens Next 
We know your CV doesn’t tell the whole story. Once you apply for the position, we will review your application and contact you to learn more about your experience.
  
Do you believe in life not limits? 
If you do and are prepared to join us in making a significant impact, apply now and let’s discuss what life at MSWA looks like.

For a confidential conversation, please email talent@mswa.org.au.

Apply For Job