_{30th January, 2026}

MSWA is a registered NDIS and Support at Home service provider, offering personalised support for people with neurological conditions across Australia.

What’s on Offer:

• Permanent full‑time role, 75 hours per fortnight
• Based at Wilson Service Centre
• Make a meaningful impact supporting clients navigating Support at Home and the NDIS
• Salary packaging, wellbeing programs, retailer discounts and access to ongoing training
• Supportive, collaborative culture within MSWA’s Client Engagement team
• Be part of a purpose‑driven organisation supporting people across WA

About the Role:

As the Client Liaison Coordinator – Support at Home, you will be the first point of contact for new and existing Support at Home clients. You’ll guide customers through the Support at Home and NDIS processes, ensure they understand their funding, and coordinate the services they need to achieve their goals.
This role is central to delivering exceptional customer service, supporting client retention, and helping MSWA grow its Support at Home services. You’ll assess client needs, align services with care plans and funding, and ensure a smooth, positive experience from intake through to ongoing service delivery.

Key Responsibilities:
Client Support & Service Coordination

• Coordinate client intake, including initial assessments, goal setting, and preparing service agreements.
• Develop and review personalised care plans aligned with NDIS or HCP funding.
• Act as the primary point of contact for clients, families, and carers.
• Coordinate and schedule services across internal teams and external providers.
• Monitor client satisfaction and resolve concerns promptly.
• Assess referrals to determine funding eligibility and MSWA service capability.

NDIS & HCP Compliance

• Maintain accurate documentation, including care plans, agreements, and progress notes.
• Review client plans to ensure alignment with goals and funding usage.
• Track and report on funding utilisation.
• Maintain compliance with NDIS Quality & Safeguards Commission and HCP requirements.

Stakeholder Engagement

• Build strong relationships with clients, internal teams, and service providers.
• Educate clients on funding options, plan changes, and available services.
• Work closely with multidisciplinary teams to ensure holistic service delivery.

Continuous Improvement

• Identify opportunities to improve processes and client experience.
• Contribute to team discussions and best-practice improvements.
• Provide regular reporting on service delivery outcomes.

Nice-to-haves

• Knowledge of NDIS and/or Home Care Packages
• Experience working in community, disability, or aged care services
• Understanding of CMS or client management systems

Why You’ll Love Working Here

• Meaningful work supporting Western Australians living with neurological conditions
• Salary packaging to maximise your take-home pay
• Access to ongoing training and development
• Supportive leaders and a values-driven organisational culture
• Employee benefits including retailer discounts and wellbeing support

Ready to make a difference?
If you believe in creating life without limits and are passionate about helping clients navigate their support journey, we’d love to hear from you.
Apply now or contact talent@mswa.org.au for a confidential discussion.

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