_{14th November, 2025}

Are you a customer service, sales, or fundraising superstar? MSWA is expanding our dynamic contact centre team, and we’re looking for enthusiastic individuals to help us deliver incredible results.

Our Contact Centre is open Monday – Thursday 9am to 6pm and Friday 9am – 5pm. We have casual, part-time and full-time options available to suit you and your lifestyle!

✨What you'll be doing ✨

• Engaging with MSWA's supporters through inbound and outbound calls 
• No cold calling - all calls are existing supporters to build relationships and provide updates 
• The opportunity to work on MSWA's largest lottery campaign 
• Promoting MSWA's products and encouraging donations 
• Hitting sales targets and celebrating team wins 
• Solving problems and making customers feel valued 
• Keeping accurate records and staying sharp with ongoing training 

✨About you ✨

• You love engaging with people and have experience in customer service, sales, or fundraising (experience in lottery ticket sales is a plus!)
• Comfortable using computer systems and quickly adapting to new tools
• You're motivated to meet or exceed sales targets and help us raise funds for a meaningful cause
• NDIS Clearance: You'll need to have NDIS Clearance or be willing to obtain it

✨Why MSWA ✨

• Convenient Belmont location: Easy access with plenty of parking available 
• Career Growth: MSWA value its employees and offers a great opportunity for career progression
• Salary Packaging: As a not-for-profit organisation, we offer generous salary packaging options - currently up to $18,500 can be packaged to cover living expenses, mortgage payments, or car leasing, meaning you pay less tax on your income!
• Incentives: Daily and Quarterly incentives to celebrate your success 
• Fun team environment: Join a supportive, energetic team that loves what they do 
• Other benefits:  We also offer generous leave policies, discounts with major retailers, and the opportunity to do challenging and rewarding work every day. 
• Meaningful work: Above all, you'll be part of MSWA's purpose to empower Western Australians living with Neurological conditions to live their best lives. 

✨Who we are ✨

MSWA's purpose is to empower Western Australians with neurological conditions to live their best lives. Our lotteries and raffles have been an integral part of life in WA for over 30 years, helping thousands of supporters win incredible prizes while raising funds for vital services. 

We exist to make a real and lasting difference to the lives of Western Australians – whatever their needs, whatever their neuro condition. The difference each and every one of our team makes can be felt in thousands of homes across the state.

✨Sound Good? Here’s What Happens Next ✨
If this sounds like the role for you, we would love to hear from you! We know your CV doesn’t tell the whole story. That’s why we’ve partnered with VERVO to create a skills assessment, so you can show us what you’re capable of!

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