_{13th January, 2025}

Join MSWA’s Largest Lottery Campaign – Exciting Opportunities Available!
Are you a customer service, sales, or fundraising superstar? Ready to be part of one of WA’s biggest and most impactful campaigns? MSWA is expanding our dynamic contact centre team, and we’re looking for enthusiastic individuals to help us deliver incredible results.

Why Work at MSWA?

• Flexible Hours: Perfect for students who have recently finished their studies, individuals on a gap year, those needing flexible hours between travels, or parents looking for work during school hours.
• Convenient Belmont Location: Easy access with plenty of parking available.
• Career Growth: MSWA values its employees and offers a great opportunity for career progression.
• Salary packaging: As a not-for-profit organisation, we offer generous salary packaging options—currently up to $18,500 can be packaged to cover living expenses, mortgage payments, or car leasing, meaning you pay less tax on your income!
• Other benefits: We also offer generous leave policies, discounts with major retailers, and the opportunity to do challenging and rewarding work every day.
• Meaningful work: Above all, you’ll be part of MSWA’s purpose to empower Western Australians living with neurological conditions to live their best lives.

  
About the Role:

• Casual & Fixed-Term Roles: Various options to suit your needs, whether you're looking for something short-term or longer-term.
• Shifts: Monday to Thursday, 10:00 am – 6:00 pm; Friday, 9:00 am – 5:00 pm. We offer flexibility to suit your lifestyle, so you can balance work with other commitments.
• Campaign Start Date: 24th February – get in early to be part of something exciting!

  
Key Responsibilities:

• Customer Engagement: Answer incoming calls, emails, and other communication channels, providing accurate information and outstanding service.
• Sales & Fundraising: Make outbound calls to existing and potential supporters, promoting MSWA’s lottery products, asking for donations, and encouraging participation in events.
• Achieve Targets: Exceed individual sales goals and contribute to the team’s success.
• Problem Solving: Address customer inquiries, concerns, or complaints, providing effective solutions or escalating issues when necessary.
• Collaboration: Work with other departments to resolve complex issues and provide seamless customer experiences.
• Record Keeping: Maintain detailed records of interactions using CRM systems, ensuring data integrity and compliance with industry standards.
• Training & Development: Participate in ongoing training sessions to stay updated on MSWA products, services, and policies.

  
What We’re Looking For:

• Passionate Communicators: You love engaging with people and have experience in customer service, sales, or fundraising (experience in lottery ticket sales is a plus!).
• Tech-Savvy: Comfortable using computer systems and quickly adapting to new tools.
• Target-Driven: You’re motivated to meet or exceed sales targets and help us raise funds for a meaningful cause.
• NDIS Clearance: You’ll need to have NDIS clearance or be willing to obtain it.

  
Why MSWA? MSWA’s purpose is to empower Western Australians with neurological conditions to live their best lives. Our lotteries and raffles have been an integral part of life in WA for over 30 years, helping thousands of supporters win incredible prizes while raising funds for vital services.

Sound Good? Here’s What Happens Next: 
We know your CV doesn’t tell the whole story. That’s why we’ve partnered with VERVO to create a skills assessment, so you can show us what you’re capable of! Once you apply, you will be asked to complete the assessment and if you hit the mark, you will be asked to attend an interview in person.

Don’t miss out! Apply now and be part of something big with MSWA!

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