_{17th July, 2026}

About CTM 
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About the Role 
The Continuous Improvement Manager is responsible for leading and developing CTM’s national continuous improvement strategy across CTM Corporate Operations. (the travel hub)
Beyond delivery, the position is accountable for establishing a structured continuous improvement framework include intake, prioritisation, governance, and ROI across operations (the Travel Hub).
  
Reporting to the National Optimisation & Enablement Manager, this role leads a team of continuous improvement specialists and works cross-functionally with technology, workforce planning, training, implementations and quality assurance to ensure improvement initiatives are scalable, commercially aligned and embedded effectively across the business,  Additionally, the continuous improvement manager will engage with client management and sales to improve our customer experience and adapt to changing or competitive market requirements.  The role plays a key role in embedding a culture of continuous improvement using data-driven methodologies and best practices.
  
Responsibilities and Duties

• Design and implement process improvements to increase efficiency, productivity, and service quality and standardise nationally reducing duplication and variation.
• Lead and support Continuous Improvement Specialists in delivering automation and process optimisation work
• Partner closely with the National Optimisation & Enablement Manager to prioritise and deliver improvement initiatives
• Partner with National Service Delivery Manager, workforce planning Manager, Quality assurance manager, implementation manager to build on opportunities.
• Work with technology leads to prioritise automation and system enhancements using data-based ROI for clear decision making.
• Track and report on KPIs providing insights to the National Optimisation & Enablement Manager
• Use data to support decision-making and ongoing improvement opportunities
• Lead cross-functional improvement and automation projects from planning to delivery
• Coordinate resources, timelines, and stakeholders to ensure successful outcomes
• Collaborate with technology and automation teams to improve systems and workflow tools
• Drive adoption of new processes and tools across the business
• Support training and change activities with the assistance of the Automation Continuous Improvement Specialists
• Drive a culture of data-led decision making and continuous improvement across operations and the business.
• Conduct targeted assessments of automation opportunities, evaluating ROI, cost leakage, risk mitigation and operational efficiency, and present clear, data-driven recommendations in a structured format suitable for prioritisation committee review.  

Education and Experience

• Bachelor’s degree or certificate in Business or related field
• 5+ years’ experience in continuous improvement, operations, or process optimisation
• Proven experience leading teams, ideally within automation or continuous improvement functions
• Knowledge of Lean, Six Sigma, process optimisation and problem-solving frameworks
• Experience in travel industry preferred but not vital.

Knowledge, Skills, and Abilities

• Proven leadership experience, including coaching and developing high-performing teams
• Experience delivering automation solutions using AI tools or software
• Strong stakeholder management and communication skills, with the ability to influence at all levels
• Ability to drive change and gain buy-in across teams
• Strong project management skills, with the ability to manage multiple priorities and deliver results on time
• High attention to detail and a strong focus on delivering measurable outcomes

Why CTM?  
As a global organisation CTM offers a range of employee benefits that including;

• Travel discounts  
• Perkbox - Retail, Lifestyle, Entertainment, Health & Wellness discounts
• Training and Development opportunities 
• Annual Volunteer Day  
• x2 Wellness/Chillout Days  
• Blended work arrangements with hybrid WFH flexibility 
• 2 Weeks extra leave - Purchase Leave
• Paid Parental Leave
• Sonder - EAP Platform 

CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.
  
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.

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