_{22nd April, 2026}

About CTM 
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About the Role
The Support Centre 2IC acts as the deputy to the Support Centre Team Lead, providing operational support, technical expertise, and day-to-day guidance to the team.

This role is responsible for supporting the coordination of Level 1 and Level 2 support activities, assisting with escalations, and ensuring adherence to processes, SLAs, and quality standards. The 2IC plays a key role in maintaining team performance, driving knowledge sharing, and stepping into the Team Lead function when required.
  
Education and Experience

• Strong experience in a Support Centre environment (Level 2 preferred)
• Deep understanding of product functionality and support processes
• Proven troubleshooting and analytical skills
• Strong communication and stakeholder management skills
• Ability to coach, mentor, and influence others
• Highly organised with the ability to manage competing priorities

Knowledge, Skills and Abilities

• Proactive and solutions-oriented
• Strong sense of ownership and accountability
• Collaborative and supportive team player
• Calm under pressure with strong decision-making ability
• Aspiration to grow into a leadership role

Why CTM?  
As a global organisation CTM offers a range of employee benefits that including;

• Travel discounts  
• Perkbox - Retail, Lifestyle, Entertainment, Health & Wellness discounts
• Training and Development opportunities  - online lessons & certificates
• Annual Volunteer Day  
• x2 Wellness/Chillout Days  
• Blended work arrangements with hybrid WFH flexibility 
• 2 Weeks extra leave - Purchase Leave
• Paid Parental Leave
• Sonder - EAP Platform 

CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.
  
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.  

Apply For Job