_{27th March, 2026}

About CTM 
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
  
About the Role 
The Strategic Lead, leads a specialist team of Client Managers supporting CTM’s State Government contracts and travel programs, where retention is critical. It provides a single escalation point for senior government stakeholders and delivers coaching and support to Client Managers, while optimising resources and costs.

The position requires strong strategic capability to navigate the complexity of State Government travel programs and identify opportunities to increase adoption of CTM technology. It ensures alignment with operational divisions to meet and exceed service levels and contractual obligations.

The role also manages and mitigates risk through the customer risk mitigation tool and CRM and is accountable for driving revenue growth and yield in line with CTM’s five-year strategy.

Knowledge, Skills and Abilities

• Highly analytical with the ability to utilise Power BI and Excel based data sources to determine priorities and actions that align with strategy.
• High to Expert capability of the Microsoft suite of products, including.
  • o Microsoft Office
  • o Power BI
  • o Dynamics CRM
• Exceptional presentation skills demonstrated via the use of Microsoft Powerpoint or similar.
• Knowledge of strategic planning principles and ability to apply it when aligning the solutions for clients
• High level negotiator and communicator
• Exceptional organisation and time management skills proven through the daily management of critical tasks within a shared Outlook environment and tracked via one – to one meeting with your direct report as well as in Microsoft Dynamics CRM.
• A bachelor’s degree in business or similar or Other qualifications such as business diploma.
• Demonstrated success within the State Government sector in Client Management
• Proven success in people management and leadership of State Government segment.

Why CTM?  
As a global organisation CTM offers a range of employee benefits that including;

• Travel discounts  
• Perkbox - Retail, Lifestyle, Entertainment, Health & Wellness discounts
• Training and Development opportunities  - online lessons & certificates
• Annual Volunteer Day  
• x2 Wellness/Chillout Days  
• Blended work arrangements with hybrid WFH flexibility 
• 2 Weeks extra leave - Purchase Leave
• Paid Parental Leave
• Sonder - EAP Platform 

CTM offer a strong, established and sustainable work environment which will support your career development and wellbeing.
  
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award winning company that values its people, community, and technological innovation.

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