New Global Role at CTM - Product Operations Manager
About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
About the role
CTM is evolving toward a more unified global product operating model as regional product lines increasingly depend on shared platforms, aligned roadmaps, and coordinated investment decisions. As complexity increases across regions, strong operational governance and performance visibility are essential to ensure scalable growth and disciplined execution.
The Product Operations Manager plays a central role in strengthening how the Product organization operates. This position is responsible for designing and embedding governance frameworks, structured prioritization processes, roadmap alignment mechanisms, and performance reporting standards across North America in close coordination with global partners.
This is an operating model leadership role focused on improving how Product works at scale. The successful candidate will elevate operational rigor, ensure transparency in portfolio decisions, and embed consistent product management standards while maintaining execution discipline across teams.
Education and Experience