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About CTM 
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. 
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.


About the Role 
CTM is executing a global technology transformation designed to consolidate regional technology stacks into a global, next generation platform.  This includes modernising core systems, consolidating platforms, embedding AI and automation, transitioning to hybrid and outsourced delivery models, and establishing global Centres of Excellence. 

As part of CTM’s global technology transformation, the Program Director plays a strategic role in architecting, governing, and orchestrating the transformation.  This role creates the structure, governance, sequencing and cross functional alignment required to deliver CTM’s unified global platform.  The Program Director acts as the senior integrator across Product, Engineering, QA, CIO functions, Regional Leadership and external delivery partners. 

The Program Director acts as a trusted advisor to the CTO leadership and executive stakeholders, ensuring the transformation delivers measurable outcomes, adheres to governance, communicates effectively, and accelerates CTM’s vision for a unified, AI-enabled global technology ecosystem, in a global, scalable organisation.
  
Responsibilities 

• Strategic Program Design & Alignment
• Integrated Delivery Roadmap & Sequencing
• Governance & Oversight
• Leadership & Team Enablement
• Engagement & Communication
• Program Execution & Risk Management

Education and Experience
Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field is required. A Master’s degree (e.g. MBA, MIS, or similar) or relevant postgraduate qualification is strongly preferred. Formal training or certification in program management (e.g. MSP, PgMP, PMI-PgMP, or SAFe) is highly desirable.

• 12+ years of experience in strategic program or portfolio leadership roles.
• Proven track record leading global, multi-year technology transformation programs with enterprise architecture, platform consolidation, AI enablement, and operating model redesign.
• Experience overseeing programs involving M&A integration, outsourcing transitions, and agile-at-scale delivery.
• Strong background managing cross-functional teams and vendors across distributed geographies and time zones.
• Executive-level communication, governance, and financial accountability experience required.

Knowledge, Skills and Abilities

• Strategic Program Leadership: Ability to architect and lead complex, global technology transformation initiatives aligned to corporate strategy.
• Governance & Executive Influence: Strong capability to drive structured governance, influence senior stakeholders, and navigate organisational complexity.
• Enterprise Transformation Experience: Deep experience leading enterprise-level change including AI, automation, cloud platforms, and global service integration.
• Vendor & Delivery Model Expertise: Strong understanding of hybrid delivery models, outsourced/augmented teams, and global vendor engagement.
• Analytical & Systems Thinking: Ability to synthesise program interdependencies and anticipate downstream impacts with a holistic view.
• Change Leadership: Demonstrated ability to embed change frameworks and drive adoption across diverse stakeholder groups.
• Communication Excellence: Exceptional skills in executive storytelling, reporting, and facilitation to support alignment and decision-making.

Why Join CTM?
This is an outstanding opportunity to make a significant impact on CTM's global business and be at the forefront of our Technology evolution. You will work with a dynamic and supportive team, driving critical initiatives that shape the future of corporate travel management.
  
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization CTM offers a range of employee benefits that you can access, including;  

• Travel discounts  
• Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
• Training and Development opportunities  
• Annual Volunteer Day  
• x2 Wellness/Chillout Days  
• Blended work arrangements with hybrid WFH flexibility 
• 2 Weeks extra leave - Purchase Leave

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