_{21st January, 2026}

About CTM 
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. 
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
  
About the Role 
The Workforce Planning Manager is responsible for forecasting workforce needs, aligning staffing strategies with business goals, and ensuring the organization has the right people, with the right skills, at the right time. This role partners closely with HR, finance, and business leaders to analyse workforce data, support strategic decision-making, and improve workforce efficiency and readiness.
  
Responsibilities and Duties

• Develop and maintain short-term and long-term workforce plans aligned with organizational strategy
• Analyse workforce data, trends, and metrics (e.g., headcount, attrition, productivity, skills gaps)
• Forecast staffing needs based on business growth, operational changes, and budget constraints
• Partner with HR, talent acquisition, learning & development, and finance teams to align hiring, development, and budget plans
• Design and improve workforce models, scenarios, and capacity planning tools
• Monitor workforce risks and recommend mitigation strategies (e.g., succession planning, reskilling)
• Prepare reports and presentations for senior leadership to support strategic workforce decisions
• Ensure workforce planning processes comply with internal policies and applicable regulations
• Continuously improve workforce planning methodologies and data accuracy

Education and Experience
Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Finance, Economics, or a related field
• Proven experience in workforce planning, HR analytics, strategic planning, or a related role
• Strong analytical and problem-solving skills
• Experience working with workforce data, dashboards, and reporting tools
• Ability to translate complex data into clear insights and recommendations
• Strong communication and stakeholder management skills

Preferred Qualifications

• Master’s degree or professional certification in HR, analytics, or workforce planning
• Experience with HRIS, workforce planning software, or advanced analytics tools
• Experience supporting large or complex organizations
• Knowledge of labor market trends and workforce best practice

Knowledge, Skills and Abilities

• Strategic thinking
• Data-driven decision-making
• Collaboration and influencing
• Attention to detail
• Project management
• Adaptability in a changing business environment

Why CTM?  
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;  

• Travel discounts  
• Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
• Training and Development opportunities  
• Annual Volunteer Day  
• x2 Wellness/Chillout Days  
• Blended work arrangements with hybrid WFH flexibility 
• 2 Weeks extra leave - Purchase Leave

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.

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