_{16th September, 2025}

About CTM 
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. 
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About the Role
The Service Management Officer supports CTM employees, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
  
The Service Management Officer supports CTM and provides customer service lifecycle and professional, timely, helpful, high quality and consistent service both technical and non-technical support. Ensures CTM employees requirements are met through being listen to, valued and respected leading to positive experiences.

This role will be a 6 month fixed term contract 

Skills:

• Excellent customer service and interpersonal skills.
• Strong teamwork and collaboration skills
• Proficient in ITIL best practices.
• Strong problem-solving and analytical skills.
• Effective communication skills, both written and verbal.
• Ability to manage multiple priorities and work under pressure.
• Technical proficiency in relevant IT infrastructure and service desk tools.

Experience:

• Experience in IT service analysts or a similar role.
• Experience with ITIL or similar IT service management frameworks.
• Demonstrated ability to work as part of a team of IT professionals.
• Experience in vendor management and negotiation.

Knowledge:

• In-depth understanding of ITIL best practices and frameworks.
• Knowledge of IT infrastructure, including networks, servers, and security.
• Understanding of customer service principles and practices.
• Familiarity with service desk software and tools.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, a related field or relevant industry experience

Why CTM?    
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;  

• Travel discounts  
• Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
• Training and Development opportunities  
• Annual Volunteer Day  
• x2 Wellness/Chillout Days  
• 2 Weeks extra leave - Purchase Leave

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.

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