_{31st March, 2025}

About CTM 
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. 
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.

About the Role 
The Operations Team Manager can be based anywhere in AU/NZ, has strong GDS skills with both Sabre and Amadeus. The role will be managing a team of 10 travel consultants and reports directly to the Head of Operations - After Hours. 

The focus of the Operational Team Manager Afterhours (OTM) role lies in the support and development that you provide to your team members and client base.

To succeed at being an OTM at CTM, is to understand and utilise the resources and expertise within your team to help support the team’s and client’s overall outcomes and expectations. Ensuring that service standards are maintained given this is the core of our business, is critical.

As we continue to grow, an increasing number of new staff are welcomed into CTM. OTMs are constantly presented with diverse skill sets and backgrounds and must be able to bring their team together to work cohesively.
 
Knowledge, Skills and Abilities 

• Demonstrate knowledge of both Sabre, and Amadeus systems, as well as policies and processes, and the travel industry in general.
• Strong interpersonal and communication skills.
• Working knowledge of the principles associated with consulting.
• Demonstrated understanding of the theories and practice of performance management.
• Exceptional organisational skills.
• Ability to delegate effectively.

Why CTM?  
The Travel industry is well and truly back – CTM and ETM offer a strong, established, and sustainable work environment which will support your career development.  
   
As a global organization CTM offers a range of employee benefits that you can access, including;  

• Travel discounts  
• Health and Wellness perks  
• Training and Development opportunities  
• Wellness and Chill-out Days  
• Annual Volunteer Day  
• Blended work arrangements with hybrid WFH flexibility  

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.  

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