_{28th March, 2025}

About CTM 
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. 
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve

About the Role 
The Business Analyst will play a pivotal role in bridging the gap between business needs and technology solutions, driving the delivery of innovative products that enhance customer experience and operational efficiency.
This role is ideal for someone passionate about travel technology, with a strong background in requirements gathering, stakeholder collaboration, and delivering high-quality digital solutions.

Role and Responsibilities

• Collaborate with internal and external stakeholders to understand business objectives, customer pain points, and technology requirements.
• Translate business requirements into clear and concise user stories, functional specifications, and process flows.
• Partner closely with Product Owners, Developers, and UX/UI Designers to ensure requirements are accurately implemented.
• Facilitate backlog refinement sessions and contribute to sprint planning.
• Perform gap analysis and recommend improvements to existing systems and processes.
• Continuously seek opportunities to improve processes and drive efficiency across product development lifecycles.

Skills & Experience 

• A good understanding of Sabre (or Other GDS) would be preferred
• Strong business analysis skills – gathering requirements, liaising with vendors; process analysis as well as data analysis
• At least 5 years as a Business Analyst, preferably in travel technology, SaaS, or digital product environments.
• Strong understanding of Agile methodologies and experience working within Agile frameworks.
• Proven experience in requirements gathering, process mapping, and writing user stories.
• Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
• Experience using tools such as JIRA, Confluence, and wireframing tools.
• Familiarity with travel booking systems, GDS platforms, or proprietary travel technologies is highly desirable.

Why CTM?  
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
  
As a global organization CTM offers a range of employee benefits that you can access, including;  

• Travel discounts  
• Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
• Training and Development opportunities  
• Annual Volunteer Day  
• x2 Wellness/Chillout Days  
• Blended work arrangements with hybrid WFH flexibility 
• 2 Weeks extra leave - Purchase Leave

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.  
  
Acknowledgement of Country
In the spirit of reconciliation, Corporate Travel Management acknowledges the Traditional Custodians of Country throughout Australia and their continued connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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