25th March, 2025
About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing.
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
About the Role
The focus of this role is the provision of value to the client, hence our Account Managers are referred to within the business as Client Value Managers (CVM). For us, account management is only one part of the equation, so when our clients question ‘How does my Client Value Manager add real value to my business’, we have the utmost confidence that the answer is easily demonstrated and tangible for all to see.
We have a diverse client portfolio, and are extremely proud of our client retention rate. We believe this retention is evidence of the critical role that our CVM’s play within CTM.
Key Responsibilities
- Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role
- Undertake agreed client reporting to ensure our clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviours are proactively undertaken
- Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance
- If client base requires, support clients with our internal online travel booking tool, including technical support questions and analysis DATE PUBLISHED: 20 JULY 2024
- Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of staff absences, planned or unplanned.
Skills & Experience - Minimum 5 years demonstrated successful account management experience within the travel or relevant industry
- Exceptional communication and presentation skills
- High level negotiator
- Fantastic organizational and time management skills
Why CTM? CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave
- Carpark
- Kiwisaver
- STI Programme
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.
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