AVP or VP, Product Specialist, Emerging Markets Opportunities (Hedge Fund)
Our client, a bulge bracket hedge fund, is looking for a Product Specialist to join their Emerging Markets team.
24th September, 2019
Job Description & Synthesis
The Product Management department is responsible for (i) serving as representatives/spokespeople for our client's strategies and products to explain strategy positioning and investment theses; (ii) creating, refining and managing content that effectively conveys our strategies’ investment approach, capabilities and portfolio activity; (iii) responding to investor requests for information about their prospective and current investments with us (including leadership in understanding areas where material needs to be stronger or where there are gaps); (iv) managing and/or delivering portfolio reviews; and (v) delivering marketing programming initiatives that serve to raise awareness about client offerings and broad platform capabilities.
This Product Management – Product Specialist position will be aligned specifically to the Emerging Markets Opportunities and Emerging Markets Debt Total Return strategies.
The position falls under the Product Management group within Client Relations, but will work in very close collaboration with the investment team managing these strategies/products, as well as with the Marketing and Client Services teams. He/she is expected to participate in all investment team group meetings, off-sites and relevant portfolio or strategy related updates. The same will apply for his/her participation in Product Management group off-sites and training activities.
Selected responsibilities include:
Product Marketing (Fundraising) and Communications (Servicing)
Develop internal subject matter expertise regarding our strategies’ approach, philosophy, markets, primary competitors, legacy and active funds, individual investments, cash-flow expectations, performance reporting standards, etc.
Create and maintain product/strategy content including but not limited to pitch books and presentations, due diligence content, quarterly commentary, investor letters, thought leadership (“Insights”) pieces, personnel transition communications
Learn/master compliance and related industry rules to ensure the creation of compliant content (may include creating supporting documentation in partnership with other departments including, for example, the firm’s Portfolio Analysis Risk & Reporting (“PARR”) department)
Learn/master financial reporting metrics and concepts to be able to sense-test financial reporting prepared by other units (Accounting and PARR) prior to utilizing in marketing or service content owned by the Specialist
Offshore (via creation of procedures and ad-hoc training), where appropriate, quarterly content updates and serve as primary quality-control/reviewer of such offshored quarterly/monthly updated content
Serve as primary SME for the CR-Diligence Services department as they spearhead the completion of RFPs and other diligence documentation for prospective LPs by ensuring accuracy and timely delivery of content for deadline-driven client and prospect requests
Support fundraising initiatives by delivering the above and also by (i) helping to drive follow-up with our Marketing team where relevant and appropriate; (ii) understanding/gathering intel concerning the market reaction to our product set and refining messaging and strategy content in response; (iii) helping to identify new product offerings or structures that may help the strategy improve traction with clients/prospects seeking specific solutions; support and/or conduct Marketing Rep education throughout fundraising and/or at particular times when market conditions dictate a change in strategy positioning or attractiveness
Investor Needs Management
Serve as the primary interface for Marketing and Client Services Reps globally in supporting clients in the strategy with product-related inquiries and to help (both proactively and reactively) explain strategy positioning, market activity and material portfolio events throughout the sales and service lifecycle
Serve as a member of the “client team” by developing rapport with client-facing staff and clients directly in an effort to understand and support investor needs and strengthen relationships in turn
Collaborate with other product specialists as well as other departments to identify and drive improvements to standard content in an effort to support the streamlining of client reporting while ensuring consistency in the client experience across strategy lines
Investor Programming/Events and Meeting Management
Assist with and/or manage product-related client meetings together with the Client Services and Marketing teams
Assist in the preparation of onsite client reviews and other client meetings
Manage strategy’s investors committees or other committee meetings where appropriate (i.e., orchestrate LP outreach with Marketing, coordinate committee meetings and agendas, prepare materials, work with Legal to review and distribution minutes)
Deliver content (including post-even amplification content) for the strategies as part of the firm’s bi-annual client conference and other programming/event initiatives
Work with Product Management’s Programming team to identify and deliver relevant programming initiatives that help to raise brand awareness for credit capabilities and/or strategy offerings specifically
5-10 years of relevant experience in banking or in a product specialist role;
Solid foundation in investment finance concepts; fixed income, high yield, senior loans; capital structure knowledge a plus;
Experience selling to, structuring for, and/or servicing large accounts in an institutional setting;
Ability to acquire thorough knowledge of the legal, accounting, compliance and investment aspects of the investment products offered;
Highly resourceful; ability to exercise superior judgment regarding investor requests: to interpret them, ask appropriate questions, do homework, and only expend internal resources of the firm for the most relevant, needed situations;
Ability to interact directly with clients, portfolio managers and senior leadership; must demonstrate a high service-orientation.
Experience operating a function and/or designing or improving processes; and
Superior communication skills, both written and verbal.
Be highly motivated to succeed and to foster the success of Marketing, Client Services and Investment staff;
Demonstrate the poise, confidence and professionalism to establish relationships, garner support and engage team members to ensure successful completion of projects;
Be a self-starter who originates ideas, and identifies and captures opportunities;
Have excellent interpersonal and communication skills (verbal and written) – must show aptitude for explaining technical concepts clearly and simply to clients;
Possess outstanding attention-to-detail and superior organizational skills;
Have strong integrity, professionalism and dedication to excellence;
Excel in a demanding, fast-paced environment while maintaining the highest quality standards;
Be a natural problem solver who can independently identify and recommend improvements to enhance productivity and efficiency;
Ability to work within a multi-cultural team environment where cooperation and communication is very important.
Bachelor’s degree (major in Finance, Business, Marketing, Communications or related field preferred); MBA or CFA a plus.