_{04th August, 2022}

Preferred Los Angeles Metropolitan area position but not required

This position is responsible for researching, analyzing, and responding to internal and external clients and other banks regarding inquiries and discrepancies in wire transfer transactions. Responsible for analyzing, researching and documenting wire inquiries and discrepancies Initiate inquiries with other financial institutions Manage case load and within reasonable timeframe resolve cases Identifies recurring problems and issues and makes recommendations for possible procedure changes
 
Skills: 
 
- Must possess a thorough understanding of domestic, international and foreign currency wire processes, operating
   procedures and regulatory compliance issues.
- Requires the ability to communicate clearly and professionally both verbally and in writing.
- Good problem solving skills
- Will be expected to handle a case load of 5-10 new investigations daily with up to 25+ open cases at any given
   time.
- Ability to identify risk factors and provide alternatives to mitigate
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and     
  resolving complex customer issues
- Customer service focus with the ability to respond to requests in a timely manner
- Ability to follow policies, procedures, and regulations
- Strong organizational, multi tasking, and prioritizing skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Education:
 
Bachelor's degree or equivalent experience

Required Skills:
 
BANKING OPERATIONS
CORPORATE SECURITY
CUSTOMER SERVICE
MAINTENANCE
AUTHENTICATION
 
Additional Skills:
 
OPERATIONS
PAYMENTS
PROCESS IMPROVEMENTS
SECURITY
TEAM LEAD
CUSTOMER SERVICE ORIENTED
RETAIL SALES