Our client, a leading bank, is looking for a Contract New Accounts Specialist II to join their growing team.
26th July, 2022
Under minimal supervision, applies comprehensive knowledge of client and account opening and maintenance policies, procedures, and workflows to lead others and aid in the improvement of departmental efficiencies. Independently resolves and/or assists others with complex issues and escalations. May direct workflows and delegate resources as necessary to ensure timely work completion. Assesses processes for regulatory or reputational risk and compliance. Facilitates the training and mentoring of lower-level associates and provides developmental feedback to leadership to aid in associate growth opportunities. Acts as a subject matter expert (SME), representing the department in cross-departmental projects and may lead projects that are moderate to complex in scope including Mass Account Transfers. Works with management to establish and enhance procedures.
Essential Duties and Responsibilities:
Acts as a technical subject matter expert for both internal and external clients (including financial advisors and sales assistants) and acts as a liaison between department associates and Legal, AML, and Compliance departments.
Identifies and directs the review of complex issues, analyzes and interprets data and trends, and determines appropriate corrective action.
Guides team on understanding client needs, defines root causes of complex problems, and leads the implementation of solutions.
Point of contact for all escalated calls from other associates, internal clients and branch personnel.
Guides and directs a team culture where on-the-job training is prevalent.
Coordinates department documentation such as user manuals, quick reference guides, job procedures, [client]net, training materials, and other relevant job aides.
Consults with Operations Documentation and Education Team to ensure appropriate training approach.
Creates or supports training plans, facilitates sessions, and leads less experienced associates through department training as needed. Reports successes and identifies concerns to department leadership.
Directs department workflows as needed to ensure work is completed in a timely manner.
Represents department on, and may lead, departmental projects, or process improvements, including requirement gathering, documentation, and functional analysis and testing as needed.
Directs or assists in the review of lower-level associates’ work for accuracy and completeness, analyzing results to document trends and engaging in activities that support the overall improvement of department quality.
Actively supports or leads Mass Account Transfer activities including mapping, preparation, and after-hour account validation events related to Mass Account Transfers.
Acts as a point of contact for internal/external audits and provides demonstrations to the auditor and visiting branch/home office staff.
Assists the team with various functions as volume/staffing dictates.
Performs other duties, special projects, and responsibilities as assigned.
Skills: 3-6 Years of Experience
Operations and New Accounts systems.
Advanced customer operations and the financial industry.
Accounting concepts and principles.
Investment concepts, practices, and procedures used in the securities industry and as required by New Accounts.
Detail orientation and flexibility sufficient to handle a high volume of phone calls requiring quick analytical and supportive responses.
Interpersonal communication (written and verbal) sufficient to interact with associates at all levels of the organization as well as financial advisors and branch personnel.
Identifying and resolving operational issues.
Numerical aptitude and critical thinking sufficient to solve operational problems.
Analyzing operational processes and identifying opportunities for improvement.
Operating standard office equipment and using required software applications to produce correspondence, reports and electronic communication.
Lead the work of others and provide cross-training, coaching and mentoring.
Handle stressful situations and provide a high level of customer service in a calm and professional manner.
Partner with other functional areas to accomplish objectives.
Attend to detail while maintaining a big picture orientation.
Read, comprehend and apply business-related information.
Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes without benefit of formal organizational authority.
Interpret and apply policies and identify and recommend changes as appropriate.
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
Communicate effectively, both orally and in writing.
Work independently as well as collaboratively within a team environment.
Serve as a role model and provide a high level of customer service
Establish and maintain effective working relationships at all levels of the organization.