Our client, a leading bank, is looking for a Loan Servicing Manager to join their growing team in either LA, Phoenix, or Remotely.
08th July, 2021
Location: Los Angeles, CA or Phoenix, AZ (May be open to remote only for the right candidate)
Job Description & Synthesis
This colleague will be responsible for managing a central loan servicing unit that processes moderate to complex operational transactions for Commercial Lending, SBA, Syndications (Agented and Participated), Real Estate, Asset-Based Financing, Consumer Lending and/or Credit Card Portfolios. Transactions include loan funding, boarding, servicing, general ledger account balancing, and post-boarding quality assurance and audit. Must focus on quality, regulatory compliance, accuracy, and timely turnaround. Other responsibilities may include: designing written procedures for all processes and functions to improve the efficiency and effectiveness within the department; maintaining knowledge of policies and procedures and assuring that as changes in procedures occur, they are documented and communicated to staff, including training and understanding of changes; establishing and maintaining loss prevention and risk controls; negotiating and executing contracts with service providers and vendors; participating and influencing loan product development or refinements; managing/implementing systems conversions and/or process improvement initiatives, and other duties as requested.
Serves as a leader over a loan servicing unit that focuses on business performance, long-term strategy, and implementation of process enhancements. Ensures that loan production teams meet their production requirements and maintains reporting for service-level agreements.
Provides direction to the Loan Servicing staff across various disciplines and skill levels. Helps develop staff schedules and manage workload balance, with an eye toward quality, regulatory compliance, accuracy, client-first service, and timely turnaround.
Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.
Creates and promotes a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Ensures satisfactory or better rating on internal, external, and regulatory audits.
Interfaces with Senior and Executive Management in implementing strategies and long-term objectives of the Bank. Assists Relationship Managers in customizing solutions for their customers. Works closely with Controllers office on information requirements from Loan Servicing for public financial reporting and regulatory reporting. Works closely with Credit Administration on portfolio monitoring and metrics.
Manages and/or participates in departmental and bank-wide projects. Develops project plans, manages project resources and facilitates meetings with consideration to budget, delivery schedule and impact as they relate to new product development, systems integration and regulatory guidance implementation. Responsible for managing the implementation of changes in regulatory, legal, and credit policy impacting loan servicing. Make decisions on policy/procedural exceptions and fee waivers.
Oversees collection efforts for all loan categories, coordinated through relationship managers, in early stages of delinquency prior to transferring loans to the Special Assets Department. Identifies and targets problem credits that need focused attention.
Directly or indirectly oversees all HR and related functions, including hiring and other personnel issues. This includes timely completion of performance appraisals, accurate payroll records, and career development of staff. Recruits and retains superior staff and leaders who understand the balance between production objectives, work quality, timeliness, internal and external client service, and compliance.
Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.). Completes all required training.
Maintains a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA), and Equal Employment Opportunity.
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed, and the incentives with which colleagues are awarded.
Minimum of 7 years experience in loan operations and servicing
Minimum 5 years managing a staff with diversified job functions