_{09th October, 2026}

About the role:

As the Veteran and Family Wellbeing Centre Manager, you’ll lead the Centre’s daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support.
Reporting to the Head of VFWC Operations, you’ll lead the local team and work closely with internal teams, service providers and community partners.


What you’ll do:

• Lead and develop the Centre team
• Oversee daily operations, facilities and service delivery
• Coordinate client enquiries, support requests and referrals
• Connect clients with wellbeing, employment, accommodation and advocacy services
• Build strong relationships with ex-service organisations, government agencies and community partners
• Drive continuous improvement and client-centred practices
• Manage operational risks, compliance and reporting requirements

About you:

You’re an experienced, approachable leader who can balance operational priorities with empathy and care. You build trusted relationships, communicate confidently and create a positive environment where your team can deliver meaningful outcomes.

Skills and experience:

• Five or more years’ experience leading teams and managing service delivery
• Strong stakeholder engagement and relationship management skills
• Experience managing competing priorities in a complex environment
• Demonstrated operational, project and problem-solving capability
• Strong written, verbal and reporting skills
• Experience in community services, customer-focused support or centre management is highly regarded
• Current open Australian driver licence
• Blue Card, or the ability to obtain one
• An understanding of the Defence and veteran community is desirable

Why work for RSL QLD:

Join a supportive, purpose-driven organisation making a genuine difference in the lives of veterans and their families.
You’ll also enjoy:

• Salary packaging of up to $15,900 per year
• Professional development and study support
• Three additional days of gifted Christmas leave
• Employee discounts through our Benefits Hub
• An inclusive environment where all voices are valued

If this opportunity excites you, apply today. Applications may close once we find the right person.

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