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Our people and culture reflect our purpose – to support veterans and their families through care, commemoration and camaraderie. 

After more than a century, this purpose is as strong as ever. And we’re fulfilling it in ever-evolving ways – like providing life-changing support services, funding world-first research and using advanced technology to help more veterans through better methods. 

Powered by Australia’s most successful prize home lottery, we have the resources to reach our ambitious goals. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects and the opportunity to expand your career.
 
And most importantly, you’ll be making a real difference in the lives of veterans and their families through supporting our League. 
  

Why work at RSL Queensland: 
Open, supportive, empowering, and deeply purpose driven - that’s how our team describes working at RSL Queensland. While this role enjoys flexibility working from home three days a week, it is designed to be a highly connected and collaborative team environment.  
  
Now, a bit about the role:  
Reporting to the IT Service Delivery Manager, this role is a part of the IT Operations team. The League IT Support Officer plays a key role in providing expert technical support and guidance to the dedicated volunteers within the RSL QLD Sub Branch network. This position is focused on fostering interactive positive relationships, ensuring volunteers feel supported in all matters related to IT, and creating an environment where continuous learning and improvement are encouraged.

This role will be offered as a full time, fixed-term contract until 30 April 2027, based in our Brisbane office in Fortitude Valley.
  
What’s required to succeed:

• Completion of secondary education or relevant vocational training, combined with at least 2 years of relevant work experience working as an IT Support Officer or equivalent.
• A bachelor's degree in computer science, information technology, or similar is desirable (not essential).
• Excellent customer facing/customer service skills, specifically with the ability to tailor approach.
• Professional written and verbal communication skills.
• Able to work under pressure and meet deadlines.
• Excellent organisational skills and the ability to prioritise tasks.
• Exceptional ability to provide technical support and resolve queries.
• An awareness of appropriate handling of sensitive and confidential information.
• Able to demonstrate self-motivation, initiative, and a proactive approach to daily tasks.

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart. 
 
If this is an opportunity that excites you, please apply today. We’ll close applications when we find the right person, so take action today.

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