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A century of support and innovation 

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives for veterans or their families. Whether they need employment, emergency financial aid, online health and wellbeing resources or social connection activities, our award-winning services and partner programs deliver real, lasting outcomes. 

Why work at RSL Queensland: 

Open, supportive, empowering, and deeply purpose driven — that’s how our team describes working at RSL Queensland. While this role enjoys some flexibility, you are required to be in the office two days a week, and of course for each prize draw – but let’s face it, who wouldn’t want to be there to witness such a life changing call!  
  
This provides you the best of both worlds:

• The energy, creativity, connection and momentum that come from being in the room with high performing colleagues
• The ability to build deep relationships across the business
• Realtime alignment with senior leaders and team members
• A hybrid balance that still supports your lifestyle and wellbeing
• Being together on-site is a big part of how we deliver high quality, insight driven work — and it’s something our leadership team genuinely values.

Now, a bit about the role:  

As our Sales & Operations Specialist, you are the quiet force, turning strategy into smooth, everyday execution. You will coordinate the rhythm of our sales and service channels, ensuring the right things happen at the right time. This role is where detail meets impact. You will fine tune processes and continue to improve sales performance while keeping customer satisfaction front and center. 

If you thrive on bringing order to complexity, improving how things work, and take pride in enabling others to succeed, this is your opportunity to make the whole system stronger from the inside out.
  
What’s required to succeed:

• 5 years’ experience in sales coordination and/or contact centre operations.
• Tertiary qualifications or demonstrated experience and capability gained through industry practice.
• Proficiency in CRM and other operating database systems.
• Experience within the regulated gaming sector, with demonstrated understanding of product offerings, customer needs, regulatory or compliance considerations, and market trends impacting sales and service performance.

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart. 

If this is an opportunity that excites you, please apply today. We’ll close applications when we find the right person, so take action today.

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