_{09th April, 2026}

A century of support and innovation   

Our people and culture reflect our purpose – to support veterans and their families through care, commemoration and camaraderie.   
 
After more than a century, this purpose is as strong as ever. And we’re fulfilling it in ever-evolving ways – like providing life-changing support services, funding world-first research and using advanced technology to help more veterans through better methods.   
 
We’re a dynamic, not-for-profit organisation delivering innovative programs and initiatives for veterans or their families. Whether they need employment, emergency financial aid, online health and wellbeing resources or social connection activities, our award-winning services and partner programs deliver real, lasting outcomes.   
 
Powered by Australia’s most successful prize home lottery, we have the resources to reach our ambitious goals. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects and the opportunity to expand your career. 
 
And most importantly, you’ll be making a real difference in the lives of veterans and their families.  
 
Why work at RSL Queensland:   
 
Open, supportive, empowering, and deeply purpose driven — that’s how our team describes working at RSL Queensland. While this role enjoys some flexibility, it is designed to be highly connected and collaborative. You’ll benefit from a hybrid working model, with greater flexibility available as you build capability in the role, balanced with time onsite to support learning, connection and team collaboration. 
 
This provides you the best of both worlds:  

• The energy, creativity, connection and momentum that come from being in the room with high performing colleagues  
• The ability to build deep relationships across the business  
• Realtime alignment with senior leaders and team members  
• A hybrid balance that still supports your lifestyle and wellbeing  
• Being together on-site is a big part of how we deliver high quality, insight driven work — and it’s something our leadership team genuinely values.  

What else makes us great:   

• Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top   
• Extensive training/development opportunities   
• Bring your whole authentic self to work each day and be part of a supportive environment   
• You’re gifted 3 additional days of leave at Christmas!   
• Financial support and study leave to undertake higher educational courses related to work   
• Work in an environment that values all voices – have an influence, be the difference! 
• Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services 

Now, a bit about the role:  

As a Compensation Advocate (T/L1), you will support veterans and their families through compensation claims and appeals processes with the Department of Veterans’ Affairs. 

This is a highly structured, administration and case management-focused role, where accuracy, organisation and consistency are key. 

Based in our Stafford office, you will work to: 

• Prepare and submit compensation claims in line with legislative and policy requirements 
• Manage and maintain detailed client records using CRM systems 
• Coordinate case files, documentation and supporting evidence 
• Monitor claim progress and provide timely updates 
• Liaise with internal teams and external stakeholders 
• Support veterans through complex situations 

You will be supported through structured onboarding and training, including completion of the Advocacy Training and Development Program (ADTP), and will gradually build capability before independently managing cases. 
  
What’s required to succeed:  

To succeed in this role, you will thrive in a structured environment and be comfortable working with detailed processes and information. 
You will bring: 

• Experience in administration, case management, or similar environments 
• Strong attention to detail and the ability to manage complex information accurately 
• The ability to learn, interpret and apply legislation and policy 
• Confidence in handling sensitive or challenging conversations 
• Emotional resilience and the ability to maintain professional boundaries 
• A proactive and curious mindset, with a willingness to learn and ask questions 
• Strong communication skills and the ability to work collaboratively within a team 

You do not need prior advocacy experience — full training will be provided. 
  
Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.  
 
If this is an opportunity that excites you, please apply today. We’ll close applications when we find the right person, so take action today.  

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