_{12th February, 2026}

RSL Queensland (RSLQ) is the largest ex-service organisation in Queensland – providing practical support, assistance and camaraderie to veterans, current serving Defence members, and their families across the state and nationally. 
  
The Veteran Services department is embedded in the veteran and Defence community, delivering extensive services and support that helps veterans and their families in Queensland and nationally to thrive.  
  
Reporting to the Senior Manager, Service Performance & Improvement, the Process & System Specialist manages projects and initiatives to improve operational performance for improved efficiency, productivity, user experience and overall business performance.   
  
As a key member of our Strategy & Service Enablement team, accountabilities include (though are not limited to):  
  

• Lead and support department business improvement initiatives, ensuring alignment with overall business objectives and goals. 
• Conduct process analysis to assess current process workflows, systems, and methodologies, identifying areas for enhancement to streamline processes, reduce administrative burden, and improve efficiency.  
• Develop process documentation, workflows, models, knowledge articles and guidance documentation 
• Participate in regular decomp, sprint planning, show cases and daily stand-up sessions  
• Support the internal development team where projects require a CRM solution by contributing to requirements gathering, solution design, implementation and post go live support and more... 

  
About you 

• Experience as a Process or Business Analyst for minimum of 3 years 
• Degree in Business Process Management or Business Analytics 
• Demonstrated ability to facilitate workshops effectively to gather requirements and develop and implement new processes 
• Excellent interpersonal skills paired with the ability to get things done in a high pressure, fast paced environment 
• Prior experience with business process modelling tools/software and O365 suite (incl. Visio) 
• Demonstrated capacity to manage multiple projects, balance competing priorities, and navigate a fast-paced environment keeping focused on delivering value. 

A full outline of the role can be accessed in the position description which can be provided upon request. If this is an opportunity that excites you, please apply by 5pm 14 March 2026.

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