_{05th December, 2025}

RSL Queensland (RSLQ) is the largest ex-service organisation in Queensland – providing practical support, assistance and camaraderie to veterans, current serving Defence members, and their families across the state and nationally. 
  
Veteran Services department strives to provide all veterans and their families with a streamlined, supportive and empowering experience after leaving the Australian Defence Force. 

The VFWC Manager coordinates the Veteran and Family Wellbeing Centre (VFWC) to aid veterans, their families and the wider Defence community.

Working closely with your Head of VFWC Operations as your leader and RSLQ teams, you'll manage the VFWC to ensure customer service and facilities provided to veterans and their families remain at the highest of standards. 

Key Accountabilities include (though not limited to): 

• Ensuring timely advice, messages, and business continuity information is maintained and disseminated across the centre
• Ensuring that supporting external services (welfare, accommodation, employment, and advocacy) are coordinated and linked to VFWC clients effectively  
• Managing support requests and referrals across the teams and respond to inbound client requests  
• Preparing and implementing the operational plan in the assigned location in line with the Department strategy 
• Participating in initiatives designed to enhance the brand and increase the VFWC public profile within your community 
• Lead achievement of financial management targets as set by Executive and Senior Leadership, and more... 

 What’s required to succeed:  

• 5+ years' experience leading and managing people and resources to deliver services  
• Tangible experience managing an office, centre, or facility and leading support services where customer is the centre 
• Ability to engage respectfully and empathetically with individuals in vulnerable circumstances
• Proven ability to manage competing priorities, work collaboratively across the business functions, and ensure a positive working environment  
• Proven ability to manage competing priorities and work collaboratively using well-honed research, analytical and problem-solving skills 
• Demonstrated strong verbal, written, interpersonal, negotiation, networking, partnering and relationship management skills 

For a full summary of role eligibility and success, refer to our Position Description. 
  
To make your application even more competitive, exposure to the ADF environment and/or community services paired with graduate qualifications in business administration (or similar) will complete the picture. 
 
If this is an opportunity that excites you, please apply by 5pm 17 December 2025.

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