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RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.  
  
With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways.  
  
Now, a little about the role:  
Drive the efficient and stakeholder-focused provision of high-quality customer service as part of RSL Queensland’s League Services team. This is an office-based role from Monday to Friday. 

Key Accountabilities: 

• Ensure a high level of customer service to all stakeholders by welcoming all visitors on-site and managing each visit professionally 
• Demonstrate professionalism and empathy in responding to inbound calls and queries as you refer and direct to the appropriate services/contacts 
• Complete general office administrative duties and coordinate incoming deliveries 
• Assist with the organisation of meetings, invitations and agendas, printing documents, catering, accommodation, travel, and follow up  
• Assist in the preparation of monthly and quarterly reports 
• Update directories, collect data and prepare reimbursement claims, policy and procedure updates, documents, and general correspondence for consideration
• Participate in District Activities and events as required.  

What’s required to succeed:  

• Exceptional customer service underpinned by strong written and verbal communication skills
• Excellent working knowledge and use of Microsoft Word, Excel and Outlook   
• Demonstrated solid interpersonal, oral, and written communication skills, with the ability to consult, communicate and problem solve effectively   
• Practical thinking and a self-starter mindset 
• The physical ability to bend & reach above the shoulders carrying 5–7 kg load 
• A current Australian drivers’ licence  
• Some travel and weekend work are required

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.  

If this is an opportunity that excites you, please submit your application by 5pm Wednesday 3 September 2025.

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