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RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. 

With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. 

The Compensation Advocate provides advice and assistance directly to our members, their families and the wider military community in relation to a range of claims and appeals matters with the Departments of Veterans Affairs as well as responsive immediate welfare support. 
  
Key responsibilities of the role include (though not limited to):

• Prepare and submit compensation claims under supervision.
• Work within legislative and policy guidelines to document claims from Veterans.
• Case Coordination - manage and update client files using record management systems, ensuring data quality and accuracy.
• Communicate with clients and their representatives to gather additional information and provide clients with a timely update on their claim.

We look for:

• Demonstrated complex problem-solving abilities and strong attention to detail and accuracy.
• Proven experience in learning, interpreting and applying complex legislation.
• Effective case management skills in a high-volume work environment.
• Demonstrated ability to follow process, policy, legislation and remain confidential.
• Demonstrated effective written communication and interpersonal skills in working directly with Veterans and their families.

Why work at RSL Queensland. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland.

Interested? 
Applications close 5pm 1 August 2025.

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