_{16th April, 2025}

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families.  After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.
  
With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career. 
  
And most importantly, you’ll be making a real difference in veterans’ and their families’ lives. 
  
Why work at RSL Queensland.

• Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland. 
• Bring your whole authentic self to work each day and be part of a supportive environment
• Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top...and much more

Now, a little about the role:
 
Reporting to our IT Service Delivery Team Lead, you'll provide support, troubleshooting and training to users of RSL Queensland’s information, communication and technology networks and systems. 
  
Key responsibilities of the position include:

• Contribute to and follow IT support procedures, inclusive of responding to user support inquiries, incident & request classification and maintaining up-to-date record management.
• Resolve and update service desk tickets within agreed service levels & escalate tickets to the appropriate technical resource/team as required.
• Utilize observations and network support software to identify & troubleshoot incidents & problems.

For a full outline of the key responsibilities, please review our position description. 
  
To succeed in this role, you will have:

• Completion of secondary education or relevant vocational training, combined with at least 2 years of relevant work experience in IT or customer focused field
• High level written and verbal communication skills.
• Excellent customer facing/customer service skills.
• Able to work under pressure and meet deadlines.
• Excellent organisational skills and the ability to prioritise urgent tasks.
• Self-motivation, initiative, and a proactive approach to daily tasks.

Tertiary degree qualifications in IT systems will be highly regarded, and your experience working in industry sectors such as Defence, Emergency Services or NFPs will make your application even more competitive!

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart. 

If this is an opportunity that excites you, please apply today. Applications close 30 April 2025 at 5pm.

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