_{24th December, 2024}

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families.  After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.
  
With Australia’s most successful prize home lottery backing us, we’re able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career. 
  
And most importantly, you’ll be making a real difference in veterans’ and their families’ lives. 
  
About the role
The Compensation Advocate provides advice and assistance directly to our members, their families and the wider military community in relation to a range of claims and appeals matters with the Departments of Veterans Affairs as well as responsive immediate welfare support. 
  
This is a permanent full-time position that will be based in Brisbane. At times, appointments with clients may be required outside of the office location.
  
Key Responsibilities
Known as Compensation Advocates, these roles support current and ex-serving Veterans through the Department of Veterans Affairs claims process. 
  
Key responsibilities of the role include (but not limited to):

• Prepare and submit compensation claims under supervision.
• Work within legislative and policy guidelines to document claims from Veterans.
• Case Coordination - manage and update client files using record management systems, ensuring data quality and accuracy.
• Communicate with clients and their representatives to gather additional information and provide clients with a timely update on their claim.

Why work at RSL Queensland. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland.  Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.
  
What else makes us great:  

• Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
• Extensive training/development opportunities
• Bring your whole authentic self to work each day and be part of a supportive environment
• You’re gifted 3 additional days of leave at Christmas!
• Financial support and study leave to undertake higher educational courses related to work
• Work in an environment that values all voices – have an influence, be the difference!
• Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services

About You
This highly customer-focused role enables our clients to receive the best possible outcome for their compensation needs, and we do this with patience, kindness and empathy.
  
We look for:

• Demonstrated complex problem-solving abilities and strong attention to detail and accuracy.
• Proven experience in learning, interpreting and applying complex legislation.
• Effective case management skills in a high-volume work environment.
• Demonstrated ability to follow process, policy, legislation and remain confidential.
• Demonstrated effective written communication and interpersonal skills in working directly with Veterans and their families.
• Quick learner with excellent feedback acceptance.
• Ability to demonstrate compassion and empathy for clients is essential.
• A team member who will uphold our values and complement our culture and way of working.
• an understanding of the defence community and its unique challenges is desirable.
• A current driver’s license is required.

Backgrounds that translate well to this space can include claims management (workers compensation and injury management). As part of this role, you will also work towards qualifications under the Advocacy Training and Development Program (ATDP), which will provide a clear career pathway as you progress.

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