_{07th January, 2025}

Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-Time, Permanent position.
Hours of Work: Guaranteed a minimum of 40 hours per week, on a rotating roster, including weekends from Monday - Sunday.
Shift Times: 11:00pm - 7:30am 
Wage Rate: $27 per hour 
Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

Are you a night owl with a passion for hospitality and a knack for leadership? Look no further! Scenic Suites & Heartland Hotel Queenstown is seeking a dedicated Night Porter to oversee our operations during the night-time hours. 

*This role combines Night Porter duties with occasional Night Manager responsibilities, stepping in when the current Night Manager is on leave*

Key Tasks & Responsibilities:

• Oversight of night shifts, including meeting and greeting guests arriving late, assisting with guest luggage, security, and administrative tasks.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversight of security of the hotel property, and reporting any incidents or concerns to Management.
• Perform night audit and reconcile transactions from the Front Office and Food & Beverage departments. Locate and correct any discrepancies.
• taking late night room service orders to guests.
• Prepare Front Office for the morning shift, and clean the reception and public areas.

Preferred Skills & Experience:

• 2 years relevant experience in a Front Office, or customer service role.
• An LCQ qualification, current Managers Certificate, and a current First Aid certificate would be advantageous. 
• A full NZ Drivers License.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work overnight shifts, including weekends and holidays.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in high-pressure situations.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/

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