_{11th November, 2024}

Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-Time, permanent position   
Hours of Work: Guaranteed a minimum of 40 hours per week, on a rotating roster, including weekends from Monday - Sunday.
Wage Rate: $33 - $38 per hour 
Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

Is this role for you?

We're excited to announce a Front Office Manager opportunity at Scenic Suites & Heartland Hotel Queenstown! If you have the passion for leadership and a dedication to delivering exceptional guest experiences, this could be your chance to shine. Lead our front office team, coordinate operations, and drive success at our beautiful Queenstown property!

Key Tasks & Responsibilities:

• Oversight of the running of the department including determining work requirements and allocation of duties.
• Preparation and maintenance of Front Office department rosters and attendance records.
• Planning, budgeting, and ordering for the Front Office department.
• Oversight of day-to-day activity of Front Office staff, and ensuring that training is coordinated, structured, and aligned with service standards.
• Taking a proactive approach to implementing service improvements to drive departmental success.

Skills, Experience & Qualifications Required:

• 2-3 years relevant Front Office experience, with at least 2 years in a supervisory role, and
• An LCQ qualification, and a current Managers Certificate, and
• Excellent verbal communication skills.
• Great leadership skills with a can-do attitude 

Why Choose Scenic Hotel Group?
We are New Zealand’s longest-standing hotel group, proudly managing 18 properties across the country and the South Pacific, along with a network of independent brands throughout New Zealand. Sustainability is at the heart of everything we do, and we’re proud to be a Toitū carbonreduce certified organisation. We're right here with you, using local knowledge to make informed decisions and adapt swiftly to the needs of our teams and guests.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts our work and guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/

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