Are you passionate about hotel technology and skilled at turning operational needs into practical system solutions?
Scenic Hotel Group is looking for an OPERA Cloud Specialist to join our Christchurch Support Office. This newly created role offers the opportunity to play a central part in our transition from our existing platform to Oracle OPERA Cloud across our hotel network.
You will help design, configure, test and implement OPERA Cloud, working closely with hotel operations, IT, Distribution, Digital, Finance and our technology partners. Your work will help ensure our systems are practical, consistent and aligned with the needs of our hotels and the people who use them every day.
About the role Reporting to the Head of IT, Distribution and Digital, you will be our internal specialist for OPERA Cloud configuration and implementation. You will connect technology with hotel operations, helping to create systems and processes that support our teams and enhance the guest experience.
This is a hands-on role where you will be involved throughout the implementation lifecycle, from understanding operational requirements and configuring the system through to testing, deployment, training and post-go-live support.
Your key responsibilities will include:
- Supporting the design, setup, configuration and deployment of OPERA Cloud across the Group
- Translating hotel operating processes into effective system configuration
- Establishing consistent Group-wide configuration standards and templates
- Coordinating system testing, user acceptance testing and go-live readiness
- Supporting the phased migration to OPERA Cloud
- Assisting with data migration, validation and reconciliation
- Supporting the integration of OPERA Cloud with POS, channel management, booking engines, CRM, payment, finance and other hotel technology platforms
- Supporting hotel teams during implementation, stabilisation and ongoing optimisation
- Developing system documentation, procedures, troubleshooting guides and training resources
- Working with internal teams and external technology partners to investigate and resolve system issues.
The position will also contribute to the evaluation and implementation of a future POS solution integrated with OPERA Cloud. Travel to Scenic Hotel Group properties will be required from time to time, particularly during testing, implementation and go-live activities.
About you You are likely to be someone who enjoys understanding how systems work, solving problems and helping others get the best from technology.
You will bring:
- Hands-on experience with Oracle OPERA Cloud or OPERA 5, including system configuration, administration or setup
- Experience configuring, implementing or supporting a hotel property management system
- A sound understanding of hotel operations and how technology supports front office, reservations, finance, revenue and guest service processes
- Strong troubleshooting and problem-solving skills
- A methodical approach with excellent attention to detail
- The ability to translate business requirements into practical system solutions
- Strong communication, documentation and stakeholder management skills
- The confidence to work with hotel teams, technology specialists and external vendors
- A calm, practical and solutions-focused approach during implementations and operational incidents.
Experience with RMS, hospitality POS platforms, system integrations, testing, data migration or technology implementation projects would be an advantage.
You will also need to be comfortable participating in our shared IT after-hours support roster, currently expected to be approximately two weeks in every six.
Why join Scenic Hotel Group? Scenic Hotel Group is New Zealand's largest locally owned and operated hospitality group. We are proud of our Kiwi heritage and passionate about showcasing the regions in which we operate.
This role provides the opportunity to:
- Join us at an important stage in our technology transformation
- Help shape how OPERA Cloud is configured and used across the Group
- Work across a diverse network of hotels and operational teams
- Build strong internal capability and improve how our teams use technology
- See the direct impact of your work on hotel operations and the guest experience
- Be part of a collaborative organisation focused on continuous improvement and sustainable success.
If you are a hotel technology specialist who enjoys combining technical expertise with practical operational thinking, we would love to hear from you.
Apply now and help us build the digital backbone supporting the future of Scenic Hotel Group.