_{08th August, 2025}

Hotel: Heartland Hotel Auckland Airport 
Location: Mangere, Auckland (14 Airpark Drive, Airport Oaks)
Employment Type: Full-time, permanent position. 
Hours: 40 hours per week, roster is over 7-days (Monday - Sunday).
Shifts: roughly 7:30am - 3:30pm & 2:45pm - 11:15pm.
Wage: $27 - $28.50 per hour 
Explore: https: https: //www.scenichotelgroup.co.nz/auckland/heartland-hotel-auckland-airport/

Is This Your Ideal Role?
An opportunity exists for a well-presented, friendly, confident professional, who excels at customer service. This is a diverse role that encompasses the responsibility of daily operations, guest services and staff management, requiring excellent communication skills and an eye for detail.

Your Role: What You'll Do and Your Responsibilities:

• • Manage day-to-day operations of the hotel.
  • Supervise and oversee reception shifts, greeting guests.
  • Handle guest check-ins and check-outs.
  • Respond to guest inquiries and requests.
  • Provide local tourism information and arrange tours/transportation.
  • Ensure hotel and guest security.
  • Report incidents or concerns to Managers.
  • Handle cash and credit transactions.
  • Ensure compliance with alcohol regulations.
  • Be able to fill in on occasion to work Night Audits if required.
  • Liaise with other departments for special requirements.
  • Assist other hotel departments as needed.
  • Provide leadership in the Front Office department.
  • Manage reservations and oversee Front Office tasks.

Preferred Skills and Experience:

• Minimum of two years experience as a hotel receptionist.
• Current LCQ & GM certificate required.
• Full Driver's Licence required.
• Must be available to work weekends.
• Flexibility to work both morning and afternoon shifts. 
• Excellent communication skills (verbal and in writing).
• Computer literacy with experience using Microsoft Office Suite and the ability to learn new systems quickly.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts our work and guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/

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