_{17th July, 2025}

Location: Mangere, Auckland (14 Airpark Drive, Airport Oaks)
Employment Type: Full-time permanent position 
Hours of Work: 40 hours per week, with shifts scheduled in line with business requirements—weekend work will be required.
Hotel: Heartland Hotel Auckland Airport 
https://www.scenichotelgroup.co.nz/auckland/heartland-hotel-auckland-airport/

Is this Role Right For You?
  
As the Hotel Operations Manager, you will work closely with all Heads of Department to develop a deep understanding of the full hotel operation. You’ll also be personally mentored by the General Manager, gaining valuable insight into strategic hotel leadership and decision-making. This is a hands-on, floor-based role designed to prepare you for future leadership and a pathway toward hotel management.
  
Key Tasks & Responsibilities:

• Support hotel departments in the absence of their HOD, stepping in where needed to ensure smooth daily operations.
• Provide visible and proactive management presence during key service times to support teams and ensure operational excellence.
• Build strong working relationships with all department leaders to drive service delivery and team alignment.
• Act as the hotel’s primary leader in the absence of the General Manager, maintaining consistency and high standards across all areas.
• Be mentored by the General Manager to gain exposure to broader hotel strategy, leadership development, and business performance.
• Assist with daily operational meetings, contributing to strategic discussions and action planning.
• Monitor key performance indicators (KPIs) across departments and help implement improvement initiatives.
• Help ensure compliance with health & safety, food safety, and other regulatory requirements across all areas.
• Participate in training, and performance management processes to support a positive staff culture.
• Assist in reviewing guest feedback and implementing service improvement plans.
• Liaise with external suppliers, contractors, and service providers as needed.
• Support budgeting and forecasting processes by providing departmental insights and operational feedback.
• Help develop and maintain hotel SOPs to ensure consistency across departments.
• Any additional tasks reasonably requested by the General Manager or Vice President of Operations.

Preferred Skills & Experience:

• 3–5 years of experience in a Head of Department role within a hotel (any department – we’ll teach you the rest).
• A collaborative, solution-focused approach with strong leadership skills.
• Flexibility, adaptability, and a genuine interest in understanding how all areas of hotel operations work.
• Strong communication skills and the ability to motivate and influence teams.
• Comfortable working across departments and occasionally outside regular hours to support the team.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/

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