_{01st May, 2025}

Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-Time, Permanent position.
Hours of Work: Guaranteed a minimum of 40 hours per week, on a rotating roster, including weekends from Monday - Sunday.
Wage Rate: $28 - $31
Hotel: Scenic Suites & Heartland Hotel Queenstown 
https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

The Duty Manager role offers variety and is vital in ensuring the smooth and effective running of our Front Office department. This position requires a can-do attitude, great people skills, and the ability to work within a diverse team

Key Tasks & Responsibilities:

• Provide leadership in the Front Office department, including the supervision, and oversight of Front Office shifts.
• Support training and onboarding of new Front Office team members.
• Meeting and greeting guests, and managing guest reservations.
• Handle guest queries, complaints, and incidents promptly, ensuring guest satisfaction.
• Oversight of security of the hotel property, and reporting any incidents or concerns to Management.
• Ensuring the requirements under the Sale & Supply of Alcohol Act and Scenic Hotel Group's host responsibilities are being met by all team members.
• Coordinate with housekeeping, maintenance, and food & beverage teams to ensure smooth guest experiences.
• Assist with any other duties reasonably required by the Front Office Manager or General Manager. 

Preferred Skills and Experience:

• 2-3 years of relevant Front Office experience in a hotel environment.
• An LCQ qualification, and a current Managers Certificate.
• A current First Aid certificate.
• A full NZ Drivers licence.
• Flexible in availability 
• Ability to resolve guest complaints professionally.
• Strong interpersonal and communication skills.

Why Choose Scenic Hotel Group?
We are New Zealand’s longest-standing hotel group, proudly managing 18 properties across the country and the South Pacific, along with a network of independent brands throughout New Zealand. Sustainability is at the heart of everything we do, and we’re proud to be a Toitū carbon reduce certified organisation. We're right here with you, using local knowledge to make informed decisions and adapt swiftly to the needs of our teams and guests.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts our work and guest experiences.
Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/

Apply For Job