_{18th March, 2025}

BMS Ticketing Engineer – Remote

Are you sick of being called out to site for a task you could’ve completed at home?  Have you got experience working on Tridium and Niagara software? This could be a life changing role for you!
  
A globally recognised facilities maintenance enterprise are looking for an experienced BMS Engineer to join their smart division on an exciting global contract. This position is fully remote as most of sites that you will be responsible for are in the US which offers the unique working hours of 6am-3pm giving you plenty of time to enjoy your evenings.
  
Primary duties are as follows: 

• Performs programming of control applications using various software tools to support operator workstations, DDC field panels and third-party integration devices connected through multiple communications protocols.
• May be required to perform job-site system checkout, commissioning and testing of control applications, to verify proper operation according to project specifications, sales proposal and design documentation.
• Provides remote technical support to installers and customers.  May be asked to provide on-site technical support to installers and customers.
• Performs system analysis and diagnostics.  Isolate and troubleshoot problems, take corrective action if possible.
• Answer customer’s calls by telephone and/or email to determine the nature of the problem and responds to each situation by assessing customer’s needs and provide clear and accurate responses to customer.
• Articulates resolution to a customer’s problem clearly both in verbal and written communication.  The resolutions must be explained to the customer in a format that is understandable to the customer.  Facilitates resolutions that are in the best interest of the customer and ESI.
• Isolate and troubleshoot problems, take corrective action if possible.
• Document problem and resolution and report findings back to Account Executive for customer follow-up.
• If required, re-create customer problem in-house for the purpose of testing solutions.
• Prepare accurate paperwork.
• Responsible for keeping the customer and ESI management advised of any outstanding and reoccurring problems with products, services, or customers.