Position: Operations Manager
Start: ASAP
Duration: Full-time
Salary: Up to $100,000.00pa depending on experience
Location: Port Macquarie, NSW 2444
Primary Purpose of the Position
Reporting into the Chief Operating Officer the Operations Manager
will be responsible for effective coordination, compliance, administration and service delivery of these programs to clients.
This role is responsible for maintaining and achieving financial targets, conducting audits, analysing data, generating reports, coordinating work, and providing strategic insight to ensure sustainability and viability of relevant programs and exploring new business opportunities.
The Operations Manager
will also be responsible for liaising with Clients, Co-Ordinators, Plan Managers, and other supports to identify and provide a personalised service to each client. It also includes, recruiting and staffing development; organisational departmental planning; organisation development; employee relations; employee safety, welfare, wellness, and health.
Role responsibilities - Service Delivery Management: Oversee the delivery of disability support services, ensuring they meet or exceed quality standards and are aligned with client-centric goals.
- Compliance and Quality Assurance: Ensure services comply with the National Standards for Disability Services and NDIS guidelines. Maintain up-to-date knowledge of regulatory changes.
- Leadership and Staff Development: Lead, mentor, and supervise staff, promoting a culture of growth and best practices. Oversee staff training, particularly in the use of administrative systems.
- Financial and Operational Oversight: Manage service delivery performance against budgets. Oversee financial aspects including budgeting and resource allocation.
- Strategic Planning: Develop operational strategies that support business objectives and client outcomes, focusing on service innovation and efficiency.
- Stakeholder Engagement: Build relationships with stakeholders to enhance service delivery and community integration.
- Operational Improvements: Identify and implement process improvements, including technology adoption for better service management.
- Client Advocacy: Advocate for clients, ensuring services are person-cantered and promote independence.