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ABOUT US
Women’s and Girls’ Emergency Centre (WAGEC) is a feminist organisation that supports women and families in crisis and advocates for social change in the community. We work on the lands of the Gadigal, Wangal and Dharug people.

Every night, we support 200 women and children impacted by homelessness, domestic violence and systemic disadvantage. We do this by providing material aid, case management, biopsychosocial support, accommodation, and crisis responses. Equally, we seek to address the underlying causes of gender-based violence through primary prevention activities with communities and private and public entities that want to be a part of the global movement to end gender-based violence in a generation.

THE ROLE
WAGEC Case Managers (Assess and Connect) work collaboratively with women, children and families that are accessing our Specialist Homelessness Services (SHS) through our Redfern site. The Assess and Connect (A&C) Case Manager is the first point of contact for clients accessing WAGEC. Our clients are women, with or without children who are escaping domestic violence, experiencing homelessness and/or systemic disadvantage and seeking support from WAGEC.
 
A&C Case Managers provide trauma-informed, strength-based and client centered assessment of situations and then connect the clients according to their immediate needs with the aim of improving client's safety, self-sufficiency, and access to appropriate support. The role focuses on providing a comprehensive initial assessment, triage, short term case planning and facilitating internal and external referrals. 
 
A&C Case Managers are based at Redfern head office and work within a fast-paced, dynamic environment, collaborating with external agencies and WAGEC programs, such as DVRE, transitional case management, refuges, ACCESS and Stay Home Leaving Violence to help ensure client connections to relevant services and supports.
 
The core responsibilities of this role are:

• Deliver case management services to achieve client outcomes
• Maintain personal, professional and program effectiveness
• Program administration
• Contribute to WAGEC's organisational culture.

About you:

• Minimum 3-4 years' frontline experience offering services in response to domestic and family violence, homelessness, and/or other related complex needs.
• Experienced in negotiating and advocating with relevant government systems such as housing, immigration, child protection, mental health, AOD, Centrelink etc, to support client agency
• Experienced in discussing, documenting, and maintaining effective case plans and safety plans.
• Experienced in supporting clients in crisis situations, engaging de-escalation/conflict resolution processes

Desirable:

• Experience working in a Specialist Homelessness Services (SHS) including crisis accommodation, transitional housing, drop-in and/or outreach environments, domestic and family violence support
• Knowledge and use of CIMS client database.

TO APPLY

Please read the position description at the bottom of this page and check out our range of services at wagec.org.au.

Upload your resume and cover letter by clicking "Apply For Job". We will be reviewing applications as they come.

Please consider:

• To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).
• When we say ‘women’, we mean all women including trans women, non-binary people and people who identify as a woman.
• We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply.
• We work with and support women who have criminal records. A criminal record does not automatically exclude you from employment with us at WAGEC. If you’re comfortable discussing this with us, we offer respectful, non-judgmental, and confidential opportunities to do so.
• We also welcome applications from women who have previously accessed WAGEC’s services. If this applies to you and you feel comfortable sharing it, we have confidential processes to protect your privacy and ensure your information is handled safely and respectfully throughout recruitment and employment. 
• If you think you have the experience to do this role but don’t meet all our criteria, please get in touch to discuss your situation. We recognise that sometimes the right candidate for a job has transferrable skills and experiences, not just qualifications. We're happy to talk to you about what's essential for this role.

If you have any questions or if you would like assistance in applying, please contact the People and Culture team via recruitment@wagec.org.au, using the subject line: Case Manager, Assess & Connect enquiry via WAGEC, or 0409 204 907.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

Why work with us?

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional staff benefits include:

• Diversity Council of Australia – Inclusive Employer Award
• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• Salary Packaging options
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Professional development and training opportunities
• 5 days additional Professional Development leave per year
• Discounts to various local shops, gyms and businesses, including 30% off all WAGEC merchandise.

Position Description: https://wagec.cdn.prismic.io/wagec/abNgEFxvIZEnjosh_CaseManager_Assess%26Connect_PositionDescription-0925.pdf

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