_{05th June, 2025}

We’re partnering with a dynamic Australian manufacturer—respected, growing, and known for quality. They’re on the hunt for a savvy Customer Service Officer with strong SAP skills to join their vibrant, fast-paced team in Gladesville. If you love keeping things running smoothly and delivering top-tier customer support, this is could be your opportunity to step out and make that change.

About the Role This full-time role is central to ensuring excellent customer service and smooth order processing using SAP. You’ll work closely with internal departments such as Sales, Logistics and Manufacturing to ensure customer needs are met efficiently and professionally.

Key responsibilities include:

• Processing and managing customer orders in SAP
• Monitoring shipments and delivery timelines
• Responding to customer queries via phone and email
• Maintaining accurate customer and order records
• Collaborating with cross-functional teams to resolve issues
• Generating reports and insights using SAP
• Supporting continuous improvement in customer service processes

About You You’re organised, solutions-focused and enjoy working with systems and people. You bring:

• Proven experience using SAP in a customer service or similar role
• Experience with Salesforce (highly regarded)
• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• A team mindset, with the ability to work independently
• Confidence with Microsoft Office (Word, Excel, Outlook)

What’s On Offer

• Competitive hourly pay
• A collaborative and inclusive workplace culture
• Full-time stability in a respected organisation
• Opportunities to contribute to improvements and efficiencies

If you're someone who takes pride in accuracy, enjoys helping customers, and thrives in a fast-paced environment — we’d love to hear from you.

This role is moving quickly.
 

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