_{06th August, 2026}

The opportunity:

The ICT Supervisor plays a critical role in ensuring Alpine Resorts Victoria’s digital systems operate smoothly across all six alpine resorts. This position leads the ICT Officers and Service Desk Analyst, oversees daily ICT support activities, and ensures staff and contractors receive timely, expert technical assistance.

This is an exciting opportunity for an experienced ICT professional who enjoys leading a team, solving complex technical challenges, and contributing to technology improvements that support safe, efficient and resilient alpine resort operations. If you thrive in a dynamic environment and enjoy supporting diverse users across multiple locations, we’d love to hear from you!

Key responsibilities include:

• Lead and supervise ICT Officers and the Service Desk Analyst, providing direction, guidance and support to ensure consistent and expert service delivery.
• Provide desktop support across a diverse range of systems and applications, ensuring timely resolution of technical issues.
• Manage ICT operational budgets, equipment allocation and subscription resources, considering the unique challenges of remote and multi‑site environments.
• Coordinate ICT hardware and software inventory, including procurement, installation, maintenance and lifecycle management.
• Troubleshoot and repair hardware and software issues, managing Level 2 escalations.
• Implement IT Service Management methodologies and contribute to continuous improvement of ICT support processes.
• Engage with internal stakeholders, providing reporting, data analysis and recommendations for ICT improvements.
• Collaborate on ICT projects with the Systems and Security Engineer and Head of ICT, ensuring smooth transition of new systems into operations.
• Stay current with technology trends and provide guidance to less experienced colleagues.

Skills, experience and qualifications:

• Minimum 3 years’ experience in ICT support or related field.
• Minimum 1 year team leadership experience.
• Current Victorian Employee Working With Children Check.
• Current driver’s licence.
• Cert IV or higher in ICT (desirable).
• ITIL4 certification (desirable).
• Strong digital and technological literacy, with advanced troubleshooting capability.
• Experience managing small ICT projects and competing priorities.
• High attention to detail and strong administrative capability.
• Excellent communication skills, able to explain technical concepts clearly.
• Ability to work both independently and collaboratively within a team.

  
Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au
 
Where: Mt Hotham. Hybrid or remote working arrangements may be considered

Salary Range:  $86,691-93,275 + superannuation pro rata for 4 months

How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key responsibilities and experience required.   

Applications close:  Thursday 20th August
* Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.  

The successful candidate will be required to:  

• Have full Australian working rights.
• Hold a current Australian driver’s licence.
• Hold a current Victorian Employee Working With Children Check.
• Satisfactorily pass a police check and other compliance screenings.
• Work across multiple ARV locations as required.

Who will you be working for?  
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.  
  
For more information, visit our website:  www.alpineresorts.vic.gov.au  

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

Apply For Job