_{06th March, 2026}

The opportunity:
Get ready for an adventure like no other! The Visitor Experience Attendant role is your ticket to an exhilarating winter wonderland.

You'll be the go-to person for all things fun and informative, providing top-notch services and support to our enthusiastic visitors and dedicated staff.

Whether it's helping with snowbound tasks or delivering helpful information, you'll ensure everyone has a sparkling, unforgettable experience!

Key responsibilities include:

• To ensure excellent service to visitors by providing accurate information about resort entry requirements and general resort information in a friendly manner.
• Provide administrative support to all resort management staff to underpin services provided by Mt Hotham resort.  
• Coordinate telephony and general office administration functions.  
• Administer the sale of resort entry permits in line with ARV Mt Hotham policies and procedures.  
• Effectively operate the Mother Johnson and Harrietville Resort Entry check point, including traffic management as required.

Key Selection criteria:

• Minimum of 2 years customer service experience in tourism/hospitality or related field
• Competent in Word, Excel, and general apps/databases for daily operations. 
• Well-developed skills to manage a range of tasks efficiently and effectively. 
• Excellent written and verbal communication skills, able to communicate effectively with a diverse range of stakeholders, guests and team members.
• Maintain a positive and professional approach in dynamic environments. 
• Adjust to seasonal demands and changing priorities

Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au

Where: Mt Hotham, Victoria

Salary: $33.60 p/h including casual loading

How to apply: Click on "Apply" and upload your resume, and cover letter addressing the key selection criteria

Close Date: 15/04/2026

Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.
 
*Limited staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation*

The successful candidate will be required to:  

• Have full Australian working rights.
• Hold a current Australian driver’s licence
• Satisfactorily pass a police check and random drug & alcohol tests
• Hold or be willing to obtain a Victorian Employee Working with Children Check
• Available to work weekends and school holidays
• Available from June 2026 to 30 September 2026 (or the declared snow season)

Who will you be working for?  
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.  
  
For more information, visit the websites: 
www.alpineresorts.vic.gov.au  

Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace.

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