Get RIBO licensed and become a Broker with Duliban Insurance!
24th April, 2026
Primary Responsibilities
Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.
Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries.
Review policies and recommend coverages to clients based on individual needs.
Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.
Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up.
Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.
Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.
Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience.
Uphold all company health and safety policies, ensuring a safe environment for all.
Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.
Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.
Required Skills & Qualifications
Possesses a RIBO license in good standing, though appropriate training will be facilitated for the right candidate
Demonstrates a high degree of professionalism and integrity
Has excellent interpersonal and communication skills
Works well within a team and independently, taking initiative to assist team members where needed
Interacts with patience, enthusiasm and dedication
Pays close attention to detail and multitasks with a high level of organization and accuracy
Approaches learning and professional development with enthusiasm
Possesses a high school diploma or equivalent with 2+ years of customer service experience
Approaches learning and professional development with enthusiasm
Ability to work full-time Monday through Friday, with rotating Saturday shifts
This is an on-site position and training will take place in Welland, Ontario. Apply For Job