_{24th April, 2026}

Primary Responsibilities

• Provide quality service to personal lines clients, resolving discrepancies efficiently and respectfully by answering incoming calls, communicating digitally, or in person.
• Manage client requests from a variety of methods including policy changes, endorsements, and billing inquiries.
• Review policies and recommend coverages to clients based on individual needs.
• Assist clients in reporting claims and provide support throughout the claims process while liaising with insurance carriers to ensure smooth resolution.
• Respond to requests for policy documentation and clarifications, ensuring accurate and timely follow-up.
• Quote coverages and ensure clear communication of options, premium differences, and the value of different coverages.
• Oversee specialty products such as PAL, Hagerty, and Elite policies, ensuring proper handling and client education regarding these niche coverages.
• Collaborate with other departments, including sales, underwriting, and claims to provide seamless, team-based service experience.
• Uphold all company health and safety policies, ensuring a safe environment for all.
• Demonstrate professionalism and integrity in all client and colleague interactions, always ensuring confidentiality and trustworthiness.
• Participate in ongoing training, workshops, and development initiatives to enhance product knowledge, service skills, and regulatory understanding.

Required Skills & Qualifications

• Possesses a RIBO license in good standing, though appropriate training will be facilitated for the right candidate
• Demonstrates a high degree of professionalism and integrity
• Has excellent interpersonal and communication skills
• Works well within a team and independently, taking initiative to assist team members where needed
• Interacts with patience, enthusiasm and dedication
• Pays close attention to detail and multitasks with a high level of organization and accuracy
• Approaches learning and professional development with enthusiasm
• Possesses a high school diploma or equivalent with 2+ years of customer service experience
• Approaches learning and professional development with enthusiasm
• Ability to work full-time Monday through Friday, with rotating Saturday shifts

This is an on-site position and training will take place in Welland, Ontario.

Apply For Job