Bradken is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned firmly as global leaders in the wear solutions market.

We are seeking a highly motivated and customer-focused IT Business Analyst to provide technical and administrative support to end-users across a wide range of business applications, with a particular focus on our Epicor ERP system. This role will collaborate closely with specialist IT technicians, system analysts, and the IT helpdesk team to investigate and resolve reported problems, fulfill IT service requests, and implement minor system changes.

We are seeking a driven and resourceful IT professional with a minimum of 2-3 years of experience to tackle complex challenges and contribute to a dynamic team. This role offers the opportunity to leverage your problem-solving skills and creative thinking to improve our systems and user experience. Strong communication skills and the ability to work independently are essential. If you're ready to take your career to the next level and make a real impact, we encourage you to apply.

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills, with a customer service focus.
• Solid understanding of IT systems and applications.
• Experience with service desk systems and IT support processes.
• Ability to work independently and as part of a team.
• Strong documentation skills.

Desirable Skills and Experience:

• Experience with Epicor or other ERP systems.
• Knowledge of ITIL or other IT service management frameworks.
• Experience with QA testing and Scripting or automation skills.
• Tertiary qualifications in Computer Science, Information Systems and Technology, or a related field.

What We Offer:

• A dynamic and challenging work environment.
• Opportunities for professional development and growth.
• A supportive and collaborative team culture.  
• Competitive salary and benefits package.

Location: Edmonton, Canada (Major preference),Toronto - Canada or Mesa -USA.

If you are a passionate and driven IT professional looking for a rewarding opportunity, please submit your resume at the earliest convenience (Shortlisted candidates will commence immediately). We encourage applications from graduates with a strong academic record and a genuine interest in IT support and Business Analysis.

• Safety first environment and mindset
• Flexible work options
• Mental Health Program for the employees and direct family
• Competitive Total Reward Packages
• Global and local recognition programs
• Paid Parental Leave
• Learning and Development focus
• Education assistance
• EAP for you and your family
• Community Involvement program

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical including drug and alcohol testing.