_{07th June, 2025}

Who We Are:

Bradken (Hitachi Construction Machinery Company) is equipping the mining resource sector to sustainably advance society.
Our +3000-strong global team members are proud of the innovative solutions we provide our customers with and our commitment to being carbon neutral by 2030. You will join a diverse and inclusive team contributing across more than 100 unique professions and trades. Be part of a global team that values unique skillset and offer strong benefit package!

This position offers a unique opportunity to be at the forefront of implementing a critical new process, working across various departments, and contributing directly to enhanced customer satisfaction for our North and South American operations.

Are you a highly organized and proactive professional with a passion for problem-solving and excellent communication skills? Bradken is seeking a dedicated Customer Feedback Resolution Administrator to join our growing team in a newly established, impactful role.

Key Responsibilities:

As a Customer Feedback Resolution Administrator, you will be the central point for managing our customer feedback process, ensuring timely and effective resolution of complaints and escalated issues. Your core responsibilities will include:

• Case Management: Efficiently receive, categorize, and monitor the progress of customer feedback cases, ensuring timely resolution and maintaining meticulous records.
• Investigation Support: Gather and compile information from internal systems and teams, assisting investigators in obtaining necessary documentation and evidence.
• Cross-Functional Coordination & Communication: Serve as a vital liaison, proactively communicating and aligning with various internal teams across our global sites, including Sales, Manufacturing, and Engineering. You will coordinate meetings, provide status updates, and draft clear communications regarding investigation outcomes.
• Data Analysis & Reporting: Compile, analyze, and report on customer feedback data, identifying trends, generating regular metrics on resolution times, case volume, and common issues, and preparing ad-hoc reports for management.
• Process Improvement: Actively contribute to enhancing our customer satisfaction by identifying patterns in feedback and recommending process improvements for our newly established CFR process.

What You Bring:

• Experience: A minimum of 2 years of experience handling customer claims, managing reports, or administering processes, preferably in high-demand, industrial, or manufacturing environments.
• Influencing & Communication Skills: Ability to effectively coordinate with stakeholders across diverse departments to drive timely outcomes. Excellent written & verbal communication skills are essential for cross-site alignments and clear reporting.
• Organizational Prowess: Strong organizational skills with a keen eye for detail, diligent task management, and a strong awareness of time to manage a process efficiently.
• Technical Aptitude: Proficiency with Microsoft 365, Power BI and Excel spreadsheets for reporting, and ideally experience with quality management or Mendix apps.
• Language: Bilingual (English/Spanish) required given our North & South American scope.

This role will be based in Lima - Derby 254 Surco Office in a hybrid modality - APPLY with ENGLISH resume/CV only by 11th June as deadline

What We Offer:

• Impactful Role: Be instrumental in shaping and implementing a critical new process that directly impacts customer satisfaction across our operations.
• Visibility & Growth: This role offers significant visibility across Bradken's global operations, providing an opportunity to collaborate directly with our sites through proactive communication, coordination, and alignment with various teams.
• Dynamic Environment: Join a collaborative team in a leading global company within vital mining sectors.

Career Progression and Growth Opportunities

• 100% EPS (Employee Provident Fund/Health Provider) coverage.
• Annual performance bonus.
• EAP (Employee Assistance Program) – Private psychology service covered by the company for employees and immediate family members.
• Life and personal accident coverage provided by Bradken.
• Short and long-term disability coverage provided by Bradken.
• Paid holidays and vacation.
• Training opportunities and education reimbursement for employees.

If you are ready to take on a challenging yet rewarding role in a growing global organization, apply today!

Bradken is an Equal Opportunity Employer. We actively foster a diverse, inclusive, engaging, and flexible work environment, understanding that peak performance is achieved when individuals are empowered to bring their authentic selves to every challenge. All employment decisions are strictly based on merit, competence, performance, and business requirements.

Are you ready to engineer the future of wear solutions? Apply today and join the Bradken team!

Successful candidates will undergo a psychometric assessment and a pre-employment medical, including drug and alcohol testing, prior to commencing employment.

WE RESPECTFULLY REQUEST NO RECRUITMENT AGENCY APPROACHES

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