_{09th September, 2025}

We’re looking for a motivated Customer Service Team Lead to oversee daily operations, coach and mentor representatives, and drive improvements in customer satisfaction and retention.

**Must obtain a Property & Casualty Insurance License within first 60 days**

What You’ll Do

• Direct a team of customer service and licensed representatives, fostering collaboration and accountability
• Guide team members through mentoring, coaching sessions, and individualized check-ins
• Oversee scheduling needs, including attendance tracking, time-off approvals, and shift adjustments
• Address and resolve complex escalations such as regulatory inquiries, BBB/DOI cases, social media feedback, and policyholder complaints
• Work closely with training and performance teams to identify development opportunities and drive improvements
• Maintain strict compliance with organizational policies, procedures, and service quality expectations

Qualifications

• Willingness to obtain a Property & Casualty insurance license
• Bachelor’s degree
• 1+ year of management or supervisory experience preferred
• Strong leadership, organizational, and communication skills
• Ability to make decisions, prioritize tasks, and think critically in fast-paced situations

Company Offerings/Benefits

• Starting salary of $51,000/year (eligible for incentive program)
• Growth opportunities and supportive work environment
• Competitive healthcare package
• 401(k) with company match
• Generous vacation and sick time
• Paid holidays
• Tuition reimbursement (after 6 months)
• Downtown parking subsidy (for on-site roles)
• Service recognition awards after 5 years

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