Client Services Analysts Salary $22 per hour Long-term temp 9:30 am to 6 pm or 10 am - 7 pm In office 60-70% phone work (must have customer service experience)
Serve as the primary point of contact for policyholders and sales brokers, responding to phone calls and emails regarding direct billing questions (e.g., payment amounts, coverage breakdowns, premium explanations).
Process policy updates and explain how premium changes impact coverage.
Provide detailed account summaries and payment histories upon request.
Assist clients in modifying their payment plans and ensure changes are reflected accurately.