_{28th January, 2025}

The Customer Service Sales Support Representative is responsible for providing exceptional service to both internal and external customers. The role involves handling customer inquiries, troubleshooting orders, and creating parts quotes. The ideal candidate must have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining accuracy.
ESSENTIAL DUTIES & RESPONSIBILITIES

• Handle customer inquiries via email and phone, providing timely responses and troubleshooting orders as necessary.
• Create and manage parts quotes, ensuring all customer requirements are met.
• Collaborate with Inside Sales, Outside Sales, and Market Development Managers to support customer needs.
• Communicate with internal departments such as Material Planners, Shipping, and Accounting to address customer needs, revise orders, and resolve issues.
• Manage phone queues, answering approximately 200+ calls per month, assisting customers with similar requests as those received through email.
• Support and uphold the company’s Quality and Environmental Health & Safety (EHS) policies.
• Uphold the company’s Core Values of Caring, Adding Value, and Teamwork.

• Typing speed of at least 50 WPM with high accuracy.
• Proficiency in Office365 tools (Microsoft Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Ability to think critically and troubleshoot customer concerns without relying on scripts.
• Detail-oriented with a high level of accuracy while handling multiple tasks simultaneously.
• Ability to work in a fast-paced environment with occasional interruptions and time pressure.
• Comfortable communicating with customers and all levels of the organization.

• Proficiency in Microsoft Outlook and Teams for daily communications, including email, chat, and video calls.
• Strong ability to navigate and utilize a Customer Relationship Management (CRM) system, including managing customer data, entering orders, and tracking follow-ups.

• Post-high school education and prior customer service or similar experience preferred.

• Ability to perform basic math calculations, including addition, subtraction, multiplication, division, ratios, and percentages.
• Ability to interpret and analyze data from Excel and similar software tools.

• Regularly required to sit, talk, and hear.
• Frequently uses a computer keyboard and mouse.
• Occasional standing, walking, and reaching required.
• Must be able to lift up to 10 pounds occasionally, and up to 25 pounds in rare instances.
• Specific vision abilities required include close vision and the ability to adjust focus for tasks such as computer screen work.

• The noise level is moderate with multiple conversations, phone rings, and pages heard regularly.
• The position requires full-time, in-office attendance at the Omaha, NE location, five days a week.