_{24th January, 2025}

*** Posted 1/24/2025 ***

Overview of the Customer Service/Claims Processor

The Claims Processor/CSR will service inbound callers reporting all types of commercial insurance claims.  Will spend 75% of the day fielding calls, requesting information, and entering new claims into the system.  Will ensure all company standards & processes are met.

*** This is a contract role, with possibility for hire based on performance, business' needs, etc. ***

Duties of the Customer Service/Claims Processor

• Prepare form and template correspondence and other documents to insureds,
• claimants, and others as needed
• Issue approved payments.
• Correctly identify and process incoming mail and documents including new reported losses, suits and other items.
• Create records of new reported losses in various systems.
• Respond to telephone status inquiries from agents, claimants, insureds and others.

• Must have computer skills and be able to learn new programs.
• Experience toggling through various computer programs while on the phones is beneficial!
• Previous phone or in person customer service experience, coupled with good tenure in past positions.

• Minimum of 2 years of college coursework, Associate or Bachelor's degree preferred.
• Education requirements can be overlooked, in lieu of commensurate experience and good job tenure

• M-F, 8:00 AM -5:00 PM
• Located in downtown Omaha, parking provided at no cost
• 100% onsite

• $21- $22/hr.

• Foot in the door opportunity.
• Opportunity to learn about insurance.
• Great training provided.
• Possibility for hire with, financially stable organization.